The blog about e-commerce and logistics

Delivery delays: Main causes & how to fix them

Delivery delays are one of the biggest frustrations for both online retailers and their customers. Whether it’s a missing house number, a courier backlog, or a snowstorm shutting down routes,…

bartambergenDecember 5, 2025

Peak Season

Peak Shipping Season 2025: Forecast, shipping deadlines, and expert tips

Every year, the final months of the year bring a surge in demand for online retailers. From Halloween through to Christmas and New Year’s, customer orders spike, couriers are stretched…

Evgeny SharypinNovember 24, 2025

Three warehouse workers pack and label parcels at a shared wooden table in a naturally lit room, surrounded by cardboard boxes and a desktop screen displaying a shipping dashboard.

E-commerce Logistics E-commerce Logistics

13 e-commerce shipping tools every merchant should know

Every missed delivery, delayed refund, or “Where is my order?” ticket has a cost — and for most merchants, it adds up fast. Too often, the problem isn’t your product,…

bartambergenNovember 7, 2025

E-commerce shipping team sitting around a table planning the e-commerce shipping strategy for next year with parcels laying around

E-commerce Logistics E-commerce Logistics

How to build an e-commerce shipping strategy (with examples)

Shipping is often the silent killer of e-commerce growth. What starts as a few weekly orders quickly turns into late nights printing labels, manually typing addresses, copy-pasting tracking numbers, and…

bartambergenNovember 6, 2025

Female merchant in green shirt scanning a parcel in a warehouse

E-commerce Logistics E-commerce Logistics

E‑commerce shipping in 2026: Why it matters more than ever

Shipping isn’t just backend ops anymore. It is your customer experience. What used to be a cost line is now a conversion lever, influencing how often people buy, how long…

bartambergenNovember 5, 2025

Couriers

Royal Mail shipping: the complete guide for e-commerce retailers

Royal Mail shipping is one of the top delivery choices for online shoppers in the UK. In fact, our own consumer research (2023 E-commerce Delivery Compass) shows that this national…

Zeldi SmuldersSeptember 10, 2025

E-commerce owner with shipping problems holding parcels

E-commerce Logistics

Solve the 8 most common e-commerce shipping problems

Do you find yourself losing sleep over lost and damaged parcels, or surprised by unexpected surcharges? When shipping problems pop up, they can quickly derail your day and eat into…

Zeldi SmuldersAugust 29, 2025

Woman filing carrier claims manually looking slightly annoyed by all the effort

Support Automation

How to file courier claims: A step-by-step guide for e-commerce brands

Courier issues happen. Whether it's a lost package, a damaged shipment, or a delayed delivery, claims are part of running an e-commerce business. But when it comes time to actually…

Anna RouleauJuly 31, 2025

A warehouse employee is holding a product in his hand, looking confused. In front of him is an open package, and in the background are a packing table, boxes, and a scanner.

Support Automation

Misshipments explained: Causes, impact, and how to prevent them

One mistake, many consequences. Imagine your customer orders a phone case and receives a charger instead. A small mistake during packing suddenly turns into a refund request, a support ticket,…

Anna RouleauJune 27, 2025

E-commerce Logistics

Post-purchase behaviour: Turning buyers into loyal customers

We’ve all been there — you buy something and suddenly the excitement turns into questions. Did I make the right choice? Will it live up to the hype? That’s the…

rowankrauseMay 20, 2025

A male support employee is holding an damaged package. In the background: shipping boxes, laptop, label printer.

Support Automation

Freight claims in e-commerce: A practical guide for shippers

Freight claims aren’t just a logistics issue — they directly impact customer experience and margins, and growth potential. In e-commerce, even a single lost or damaged parcel can mean losing…

Anna RouleauMay 16, 2025

Women unboxing her parcel wih a big smile on her face

E-commerce Logistics

Unboxing experience: How to turn first impressions into repeat sales

You’ve done everything right: your product’s great, the checkout went smooth, and the shipping was fast. But then it happens: the package arrives, and…it's just a plain, dented box. Not…

[email protected]May 14, 2025

Support Automation

Support Automation in e-commerce: A smarter way to handle delivery issues

Every online order has a journey. It starts with a click. Then a packed box. Then a trip across logistics networks. But sometimes, something goes wrong: a lost parcel, a…

Anna RouleauMay 9, 2025

phone showing a branded tracking page as a post purchase upsell example

E-commerce Logistics E-commerce Logistics

Post-purchase upsell: How to boost repeat sales without being pushy

You’ve sealed the deal. The order is placed. But before you high-five your team and move on—pause. Because the real magic? It starts after the checkout. Welcome to the post-purchase…

[email protected]April 22, 2025

E-commerce Logistics E-commerce Logistics Trends

The tools you need to execute your Connected Shipping strategy

Remember when shipping was just slapping a label on a box and waving it goodbye? Yeah, those days are long gone. Today, customers expect a customer first approach—fast, flexible, and…

Ashley HerbertMarch 5, 2025

E-commerce Logistics E-commerce Logistics Trends

How to implement a Connected Shipping strategy: A step-by-step guide

Shipping used to be simple: pack an order, slap on a label, hand it off to a courier, done. But in today’s world, shipping is no longer just about getting…

Ashley HerbertFebruary 28, 2025

woman calculating the total cost of shipping

Shipping Intelligence

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Think getting the cheapest shipping rates is an easy/obvious decision? Think again. That low-cost courier contract might look like a win at first—until things start to go wrong. Suddenly, there…

SerenaFebruary 24, 2025

unhappy kermit frog experiencing post purchase dissonance with 100 euro bill and shopping bags in hands

E-commerce Logistics E-commerce Logistics

Post-purchase dissonance: What it is and how to overcome it

If you work in e-commerce customer service, you know that handling complaints, WISMO inquiries, and managing support workloads is part of the job. But did you know that a whopping…

[email protected]February 20, 2025

E-commerce Logistics E-commerce Logistics Trends

What is Connected Shipping? A complete guide

Working in e-commerce means juggling countless tasks—orders coming in, customer inquiries flooding your inbox, and of course, shipping. You know that delivering the perfect customer experience is key, but something…

Ashley HerbertFebruary 18, 2025

Shipping Intelligence

4 ways e-commerce businesses can identify hidden shipping overcharges

Shipping and fulfilment are significant cost drivers in e-commerce, accounting for 15-20% of total net sales. Add the fact that sometimes shipping invoices are higher than expected and it feels…

SerenaJanuary 17, 2025

E-commerce Logistics

12 ways to reduce WISMO and improve your e-commerce customer experience

If you run an e-commerce store or manage a customer service team, you’ve likely faced this: a flood of “Where is my order?” (WISMO) calls and emails. It’s tiring for your…

Zeldi SmuldersJanuary 8, 2025

The blog about E-commerce and Logistics

Featured

Post‑purchase experience: How to build real customer loyalty

Delivery delays: Main causes & how to fix them

Peak Shipping Season 2025: Forecast, shipping deadlines, and expert tips

13 e-commerce shipping tools every merchant should know

How to build an e-commerce shipping strategy (with examples)

E‑commerce shipping in 2026: Why it matters more than ever

Royal Mail shipping: the complete guide for e-commerce retailers

Solve the 8 most common e-commerce shipping problems

How to file courier claims: A step-by-step guide for e-commerce brands

Misshipments explained: Causes, impact, and how to prevent them

Post-purchase behaviour: Turning buyers into loyal customers

Freight claims in e-commerce: A practical guide for shippers

Unboxing experience: How to turn first impressions into repeat sales

Support Automation in e-commerce: A smarter way to handle delivery issues

Post-purchase upsell: How to boost repeat sales without being pushy

The tools you need to execute your Connected Shipping strategy

How to implement a Connected Shipping strategy: A step-by-step guide

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Post-purchase dissonance: What it is and how to overcome it

What is Connected Shipping? A complete guide

4 ways e-commerce businesses can identify hidden shipping overcharges

12 ways to reduce WISMO and improve your e-commerce customer experience

Stop wasting time and money on shipping! Find out how.

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