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How Rocket Digital improved conversion rate with Sendcloud
Rocket was founded in 2014 as a digital advertising automation and optimization technology. Its mission is to solve digital challenges with a personalized service, from brand creation to generating sales or leads.
Rocket Digital started out building Shopify stores for clients like Camper and Allianz. But they realized they weren't covering the logistics side, and so weren't offering the same level of service when it came to delivering orders.
CHALLENGE
Logistics that didn’t match the rest of the service
Knowing that logistics is a critical point for e-commerce success, Rocket Digital set out to find a solution. That’s when they found Sendcloud.
SOLUTION
Automating processes to improve conversion
Sendcloud integrates with different ERPs on the market, which makes it possible to automate and sync picking and packing processes to significantly improve conversion rates.
Offering different couriers helps customers commit to a purchase. And having their own branding on tracking emails, instead of the courier’s, also helps improve conversion.
“When it comes to setting up an e-commerce, shipping is a very important point. In every case where we've applied Sendcloud, it's had a direct impact on results.”
RESULTS
A direct impact on results
Thanks to Sendcloud, Rocket Digital was able to offer its clients a delivery experience that matched the rest of its digital service, improving conversion across every online store they manage.
Closing the logistics gap
Rocket built Shopify stores for large brands but had no logistics layer to match the service.
Rocket Digital
“We realised the logistics side was not covered, so we were not giving the same level of service on delivery.”
ERP integrations that do the work
Sendcloud integrates with the market’s ERPs, so picking and packing stay automated and in sync.
Rocket Digital
“Sendcloud has integrations with different ERPs, which lets us keep both packing and picking automated and synced.”
Service that matches the build
Rocket wanted the delivery experience to match the quality of the stores it builds.
Rocket Digital
“Our mission is to solve digital challenges with a personalised service, from building the brand to generating sales.”
Conversion, not just delivery
Automating picking and packing lifted conversion rates for the clients Rocket builds for.
Rocket Digital
“Automating and syncing packing and picking improved conversion rates enormously.”
By automating packing, picking and tracking communications with Sendcloud, Rocket Digital helps its e-commerce clients turn shipping into a genuine driver of conversion, rather than an afterthought.
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