SUPPORT AUTOMATION
Get all your delivery issues resolved, fully automated
Get more courier refunds, even during your break. We take care of the back-and-forth with couriers,
provide shipping details to resolve tickets, and free up time for your team.
PARCEL MONITOR
It’s time to ditch spreadsheets.
One place for all your delivery issues.
Shift from reactive to proactive support. Detect delivery issues before your customers do, contact couriers automatically, and keep track of the progress.
8x faster claims
Receive an early refund while we chase your parcel.
Get more refunds
Automation keeps things on track, making claims more successful and saving more money.
3x faster first response time
Get your answer faster for lost, damaged, or delayed parcels.
8x faster claims
Receive an early refund while we chase your parcel.
Get more refunds
Automation keeps things on track, making claims more successful and saving more money.
3x faster first response time
Get your answer faster for lost, damaged, or delayed parcels.
8x faster claims
Receive an early refund while we chase your parcel.
Get more refunds
Automation keeps things on track, making claims more successful and saving more money.
3x faster first response time
Get your answer faster for lost, damaged, or delayed parcels.
CLAIMS AUTOMATION
Resolve more claims and spend less time on them
Our smart automation manages courier emails, anticipates replies, sends reminders, and makes sure missing info or documents are flagged. Available for all major couriers, with more on the way.
A status history log
Find out what happened to your parcels and support tickets in one clear view.
Automatically receive updates
Get notified when an action is required.
DELIVERY ISSUE MANAGEMENT
Never miss out on a refund
Managing courier claims through personal email? Then issues get lost, visibility drops, and refunds slip through the cracks. Centralise your delivery issues, access shipping info instantly, and resolve claims faster.
Track and resolve issues
quickly
Manage support for all your couriers in one place
Track your courier issues and ongoing claims
Build a case for your courier negotiations
Skip the lengthy
investigations
Courier investigations can easily take up to 30 days. Get an early refund from us while we chase your parcel. Available for shipments on Sendcloud’s shipping rates.
What our customers say
What our customers say
Bunzlau Castle 🇳🇱
“Delivering the best possible customer experience is paramount at Bunzlau Castle. Using Sendcloud’s branded tracking emails, we can always keep our customers informed about the status of their order.”
Woodwatch 🇳🇱
“International shipping can be hard because you have to fill out a lot of forms for every shipment. Sendcloud offers us the possibility to automate this process.”
Hive 🇩🇪
“New courier integrations usually require a lot of time and technical resources. But with Sendcloud, we can go live with a new delivery option in minutes.”
Bunzlau Castle 🇳🇱
“Delivering the best possible customer experience is paramount at Bunzlau Castle. Using Sendcloud’s branded tracking emails, we can always keep our customers informed about the status of their order.”
Woodwatch 🇳🇱
“International shipping can be hard because you have to fill out a lot of forms for every shipment. Sendcloud offers us the possibility to automate this process.”
Hive 🇩🇪
“New courier integrations usually require a lot of time and technical resources. But with Sendcloud, we can go live with a new delivery option in minutes.”
Bunzlau Castle 🇳🇱
“Delivering the best possible customer experience is paramount at Bunzlau Castle. Using Sendcloud’s branded tracking emails, we can always keep our customers informed about the status of their order.”
Woodwatch 🇳🇱
“International shipping can be hard because you have to fill out a lot of forms for every shipment. Sendcloud offers us the possibility to automate this process.”
Hive 🇩🇪
“New courier integrations usually require a lot of time and technical resources. But with Sendcloud, we can go live with a new delivery option in minutes.”
Bunzlau Castle 🇳🇱
“Delivering the best possible customer experience is paramount at Bunzlau Castle. Using Sendcloud’s branded tracking emails, we can always keep our customers informed about the status of their order.”
Woodwatch 🇳🇱
“International shipping can be hard because you have to fill out a lot of forms for every shipment. Sendcloud offers us the possibility to automate this process.”
Hive 🇩🇪
“New courier integrations usually require a lot of time and technical resources. But with Sendcloud, we can go live with a new delivery option in minutes.”
FAQs
What is Support Automation
Support Automation aims to gain visibility into courier problems and resolve delivery issues faster. Manage all courier interactions in one place, automate claims, and shift to proactive support.
What’s the biggest benefit of using Support Automation?
Less manual work, faster resolutions, and better control over delivery issues. You save time, cut costs, and improve the overall experience for your team and customers.
How does Support Automation help my business?
If you’re manually handling lost shipments, filing claims, or following up with couriers, you know how time-consuming and frustrating it can be. Support Automation simplifies the process, reduces operational costs, and ensures you don’t miss out on refunds.
How does Support Automation help my customer support team?
Your CS team spends less time chasing delivery issues and more time actually helping customers. With all courier interactions in one place, they get a clear view of tracking statuses, automate claims, and resolve problems faster.
Will Support Automation help me recover more refunds?
Yes! Automation ensures you track every eligible claim and file it on time, so you don’t miss out on refunds. It also helps bring investigations to a clear resolution, which can often be tricky. By simplifying this process, you increase the chances of recovering more refunds.
FAQs
What is Support Automation
Support Automation aims to gain visibility into courier problems and resolve delivery issues faster. Manage all courier interactions in one place, automate claims, and shift to proactive support.
What’s the biggest benefit of using Support Automation?
Less manual work, faster resolutions, and better control over delivery issues. You save time, cut costs, and improve the overall experience for your team and customers.
How does Support Automation help my business?
If you’re manually handling lost shipments, filing claims, or following up with couriers, you know how time-consuming and frustrating it can be. Support Automation simplifies the process, reduces operational costs, and ensures you don’t miss out on refunds.
How does Support Automation help my customer support team?
Your CS team spends less time chasing delivery issues and more time actually helping customers. With all courier interactions in one place, they get a clear view of tracking statuses, automate claims, and resolve problems faster.
Will Support Automation help me recover more refunds?
Yes! Automation ensures you track every eligible claim and file it on time, so you don’t miss out on refunds. It also helps bring investigations to a clear resolution, which can often be tricky. By simplifying this process, you increase the chances of recovering more refunds.
FAQs
What is Support Automation
Support Automation aims to gain visibility into courier problems and resolve delivery issues faster. Manage all courier interactions in one place, automate claims, and shift to proactive support.
What’s the biggest benefit of using Support Automation?
Less manual work, faster resolutions, and better control over delivery issues. You save time, cut costs, and improve the overall experience for your team and customers.
How does Support Automation help my business?
If you’re manually handling lost shipments, filing claims, or following up with couriers, you know how time-consuming and frustrating it can be. Support Automation simplifies the process, reduces operational costs, and ensures you don’t miss out on refunds.
How does Support Automation help my customer support team?
Your CS team spends less time chasing delivery issues and more time actually helping customers. With all courier interactions in one place, they get a clear view of tracking statuses, automate claims, and resolve problems faster.
Will Support Automation help me recover more refunds?
Yes! Automation ensures you track every eligible claim and file it on time, so you don’t miss out on refunds. It also helps bring investigations to a clear resolution, which can often be tricky. By simplifying this process, you increase the chances of recovering more refunds.
Product
Solutions
Integrations
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
Integrations
Solutions
Resources
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01