x
The Panda Tea success story
Organic tea brand Panda Tea, with 52,000 Instagram followers, has already sold more than 3 million tea bags and makes 95% of its revenue through e-commerce. Run by the three Ali brothers, Thibaut, Alexandre and Robin, Panda Tea is now the number one tea brand sold on Amazon.
CHALLENGE
Keeping logistics in-house without slowing down
Panda Tea grew up on Instagram, and the relationship with its community sits at the centre of the brand. From launch the team chose to put its money into product quality and brand awareness, which meant keeping logistics in-house rather than handing it to someone else.
To do that without slowing down, it needed tools that could handle several hundred parcels a day and hold the level of service customers expect from a physical shop.
SOLUTION
One Shopify connection and their own carrier contract
In a few clicks the brand connected Sendcloud to its Shopify store and brought in its own Colissimo contract. Being able to add its own carrier contracts that easily is the feature the team values most.
That lets Panda Tea offer the delivery methods its customers prefer: Lettre Suivie, which puts orders in the letterbox in under 48 hours, and Colissimo pickup points for customers who would rather collect the parcel themselves than wait at home.
RESULTS
What we like most about Sendcloud? How available the team is
From the moment Panda Tea launched, the team chose to keep logistics in-house with tools that perform. Sendcloud is its logistics partner for shipping several hundred parcels a day on its own Colissimo contract.
In a few clicks the brand connected Sendcloud to its Shopify site and added its Colissimo contract. Every day hundreds of Panda Tea parcels leave the warehouse for destinations all over the world.
Their own carrier contracts
Panda Tea plugged its own Colissimo contract into Sendcloud, the feature the team values most.
Thibault Ali
Co-founder, Panda Tea
“Being able to integrate our own carrier contracts that easily! Compared with the competition, Sendcloud is a step ahead.”
A brand carried by its community
Born on Instagram, Panda Tea has a team of five dedicated to customer service.
Thibault Ali
Co-founder, Panda Tea
“Panda Tea was born on Instagram, so we have a very strong relationship with our community and our customers. We show every day that online stores can match a physical shop on customer satisfaction.”
Time back every day
Sendcloud takes the time-consuming steps out of the logistics process.
Thibault Ali
Co-founder, Panda Tea
“Sendcloud simplifies the time-consuming tasks in our logistics process.”
Room to grow
International growth, new products and a first physical shop are next.
Thibault Ali
Co-founder, Panda Tea
“In the coming months we want to accelerate our international growth through the online store.”
Next comes international growth through the online store, new products and a first physical Panda Tea shop, with the ambition of becoming one of the leaders in wellness food.
More stories for you
Active Ants
Learn how unique shipping insights help Active Ants’ fulfilment clients automate CS processes and improve the delivery experience.
Get started
Aglaïa & Co
Before Sendcloud, we processed our orders by hand. The customer experience was very poor, and we spent an enormous amount of time importing orders and shipping them.
Get started
Beer in a Box
How Beer in a Box ships beer subscriptions across the Netherlands and Belgium without the manual work.
Get started