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How Le Colonel Moutarde got its logistics under control with Sendcloud
Created in 2012 with the ambition of bringing the bow tie back, Le Colonel Moutarde now offers a wide range of accessories for the whole family: braces, ties, socks, scarves, scrunchies and hair clips. Original, coordinated designs that mix playfulness with French elegance.
CHALLENGE
Shipping processes that ate the day
Before adopting Sendcloud, Le Colonel Moutarde ran its logistics by hand. Stock management, order processing, printing labels: every step of the shipping process took forever, which slowed deliveries down and hurt the customer experience.
SOLUTION
Automating and centralizing for more efficiency
The PrestaShop integration let the brand bring all its orders together on one platform. No more juggling different tools: the team can now view, sort and process every order in one place, which smooths out operations and limits mistakes.
Thanks to automatic label generation and one-click printing, the brand has also cut the time it spends preparing orders considerably.
RESULTS
Tailor-made logistics for a growing workshop
With Sendcloud, the Lille workshop has brought its shipping in line with its standards as a maker. Fewer clicks, fewer mistakes, more flow: a real magic wand for a team that would rather create than stick on labels.
More flexibility
The brand can switch shipping method in one click and react quickly if something goes wrong, without compromising customer satisfaction.
Clémence Yon
General Manager, Le Colonel Moutarde
"Sendcloud has saved us an enormous amount of time. Automatic label generation changed our lives."
Fewer mistakes
By bringing its orders together on one platform, the brand simplified its operations and reduced the risk of mistakes.
Clémence Yon
General Manager, Le Colonel Moutarde
"I really like being able to switch shipping method in one click."
A better customer experience
Faster deliveries, more reliable tracking and orders without mistakes, for better customer satisfaction.
Clémence Yon
General Manager, Le Colonel Moutarde
"A module that integrates easily with PrestaShop, and automation of the logistics processes that normally take us forever."
Customers who feel confident
More reliable tracking means happier customers.
Clémence Yon
General Manager, Le Colonel Moutarde
"Thanks to more reliable tracking, customers are very happy and feel confident."
Behind the colorful patterns and delicate fabrics, Le Colonel Moutarde runs a well-oiled machine. With Sendcloud, the team has traded processes that ate the day for logistics as elegant as its collections.
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