160+ carriers
10.000+ service points
Free plan available
Deliver better e-commerce shipping experiences at scale
Take control of e-commerce shipping. From label creation to branded tracking and returns, manage it all in one place with our connected suite of tools. Cut the manual work, delight customers, and ship at scale – with no tech team required.
Automate manual tasks
No more copy-pasting or label-by-label shipping. Automate repetitive tasks with smart rules, batch printing, and shipping automation – all from one e-commerce shipping platform.
Keep customer trust
Branded tracking, real-time updates, and an easy-to-use returns portal designed to reduce support tickets. Give customers a delivery experience they’ll trust and enjoy.
Scale shipping, fast
Easily connect to 160+ carrier integrations and 100+ e-commerce apps. Whether you’re shipping locally or globally, our tools grow with your business.
Café Belleville
“We’ve reduced the time spent creating shipping labels by 70%”
Everything you need for e-commerce shipping, built in
Your shipping workflow, on autopilot
Less clicking, more shipping. Automate your fulfillment workflow with smart shipping rules, Pack & Go scanning, and carrier selection built right in. Your team spends less time on manual tasks, and more time moving orders forward.
Talk to customers in their language
Skip the confusion with delivery updates sent in your customer’s preferred language. Sendcloud auto-detects and sends the right message, at the right time, in the right language.
Make tracking a branded experience
Own the delivery moment. Automate updates via email, SMS, or WhatsApp. Replace generic links with a live page in your own colors and style, complete with your embedded Instagram account for social updates.
Use tracking as a sales channel
Customers check tracking, so put it to work. Add banners to your branded tracking page to promote flash sales, new products, or seasonal offers. It’s a low-effort way to drive extra revenue where people are already looking.
Turn deliveries into five-star reviews
Make every delivery a chance to build trust. Automatically trigger review requests once an order lands so feedback stays fresh and your store gets the social proof it needs to grow. No extra tools or plugins needed.
Only accept legitimate returns
Control what comes back and when. Add approval steps, charge for returns, and set clear rules based on product type, location, or return reason. Protect your margins without adding admin.
Returns that work for everyone
Get a customer-first returns portal that lets shoppers request returns in just a few clicks. You stay in control with custom rules, fees, and return reasons that feed straight into your analytics.
What our customers say
From scaling brands to fast-moving warehouses, e-commerce teams across Europe trust Sendcloud to take the pressure off shipping, without taking control away.
PittaRosso
“We ship hundreds of thousands of e-commerce packages a year. Our biggest challenge is staying flexible and fast to ensure quick delivery. Thanks to Sendcloud, we have all the customer’s order information on one platform, allowing us to manage returns and refunds efficiently.”
KAA Gent
“The advantage of Sendcloud is that the entire shipping process can be managed from one user-friendly shipping environment. We now print the labels in our warehouse, and we don’t have to do manual work anymore.”
NKM
“With Sendcloud, we are now able to process 2000 packages per day.”
Café Belleville
“Sendcloud is a solution that perfectly meets our needs for automation, saving us both time and money, while also improving the customer experience—our clients are happy and feel confident in our service.”
FAQs
What is Sendcloud and how does it help with e-commerce shipping?
Sendcloud is a shipping platform built for e-commerce teams. It automates everything from label creation to tracking and returns, so you can ship faster, reduce manual work, and give customers a better delivery experience.
Do I need my own carrier contracts to use Sendcloud?
No, you can use Sendcloud’s pre-negotiated carrier rates, connect your own contracts, or mix both. Whatever works best for your business.
Can I connect Sendcloud to my e-commerce platform or WMS?
Yes. Sendcloud integrates with 100+ apps, including e-commerce platforms, marketplaces, and warehouse systems, so your shipping setup fits right into your existing workflow.
How long does it take to get started?
Getting started is quick. Connect your store, choose your carriers, and you’ll be ready to ship in no time. No lengthy setup or technical help required.
What kind of support does Sendcloud offer?
Sendcloud provides tiered support options tailored to your subscription plan:
– Free and Lite plans: Access to our Help Center, email support, and live chat for day-to-day inquiries.
– Growth and Premium plans: Includes all Free and Lite support features, plus phone support for more complex or urgent issues.
– Pro plan: You benefit from a dedicated Customer Success Manager and guided onboarding.
– Enterprise plan: Offers extended support, including an on-demand Technical Manager, and extended support hours to safeguard your operations after office hours.
Ready to deliver better e-commerce shipping experiences to the world? We’re with you.
From setup to scaling, we’ll support your team with the tools and guidance you need to keep orders moving and customers happy.
