The DHL eCommerce API, minus the integration work
Add the DHL eCommerce API to your WMS, ERP, or e-commerce backend through one Sendcloud integration. Ship B2C parcel across Italy, France, Austria, and the UK alongside DHL Express and 170+ other carriers.
The DHL eCommerce API, minus the integration work
Add the DHL eCommerce API to your WMS, ERP, or e-commerce backend through one Sendcloud integration. Ship B2C parcel across Italy, France, Austria, and the UK alongside DHL Express and 170+ other carriers.
The DHL eCommerce API, minus the integration work
Add the DHL eCommerce API to your WMS, ERP, or e-commerce backend through one Sendcloud integration. Ship B2C parcel across Italy, France, Austria, and the UK alongside DHL Express and 170+ other carriers.
Free plan available
Works with your shop
Cancel anytime
Why integrate PostNL through the Sendcloud API?
Why integrate PostNL through the Sendcloud API?
Why integrate PostNL through the Sendcloud API?
Why integrate PostNL through the Sendcloud API?
B2C e-commerce parcel across four markets
Ship under Sendcloud's negotiated PostNL rates from day one, or bring your own contract when you're ready.
Two routing modes per shipment
PostNL's evening windows and 4,500+ service points are available via Sendcloud's REST API, with no separate PostNL API credentials required.
Integrate with 170+ carriers at once
Stop maintaining and integrating different carrier and use one API for all.
GDPR Compliance
We comply with the GDPR rules to protect data and privacy in Europe.
API uptime of 99.99%
Reliable shipping software built on AWS and with top market technologies.
ISO 27001 Certified
The world’s most rigorous standards for information security.
Why integrate PostNL through the Sendcloud API?
B2C e-commerce parcel across four markets
Ship under Sendcloud's negotiated PostNL rates from day one, or bring your own contract when you're ready.
Two routing modes per shipment
PostNL's evening windows and 4,500+ service points are available via Sendcloud's REST API, with no separate PostNL API credentials required.
Integrate with 170+ carriers at once
Stop maintaining and integrating different carrier and use one API for all.
GDPR Compliance
We comply with the GDPR rules to protect data and privacy in Europe.
API uptime of 99.99%
Reliable shipping software built on AWS and with top market technologies.
ISO 27001 Certified
The world’s most rigorous standards for information security.
Why integrate PostNL through the Sendcloud API?
B2C e-commerce parcel across four markets
Ship under Sendcloud's negotiated PostNL rates from day one, or bring your own contract when you're ready.
Two routing modes per shipment
PostNL's evening windows and 4,500+ service points are available via Sendcloud's REST API, with no separate PostNL API credentials required.
Integrate with 170+ carriers at once
Stop maintaining and integrating different carrier and use one API for all.
GDPR Compliance
We comply with the GDPR rules to protect data and privacy in Europe.
API uptime of 99.99%
Reliable shipping software built on AWS and with top market technologies.
ISO 27001 Certified
The world’s most rigorous standards for information security.
The complete shipping API for any system
The complete shipping API for any system
The complete shipping API for any system
"Sendcloud allows us to connect to a lot of different carriers seamlessly."
Oscar Ziegler
Founder and CEO
-
Hive
"Sendcloud allows us to connect to a lot of different carriers seamlessly."
Oscar Ziegler
Founder and CEO
-
Hive
"Sendcloud allows us to connect to a lot of different carriers seamlessly."
Oscar Ziegler
Founder and CEO
-
Hive
API integration examples
API Integration
See a basic example of an API integration using Python.
Service Point Picker
See how to integrate the Service Point Picker into a custom application.
API integration examples
API Integration
See a basic example of an API integration using Python.
Service Point Picker
See how to integrate the Service Point Picker into a custom application.
API integration examples
API Integration
See a basic example of an API integration using Python.
Service Point Picker
See how to integrate the Service Point Picker into a custom application.
Instantly connect to 170+ couriers Get started now
Free plan available
Works with your shop
Cancel anytime
More than 2,600 five star reviews
Instantly connect to 170+ couriers Get started now
Free plan available
Works with your shop
Cancel anytime
More than 2,600 five star reviews
Where do you start?
Where do you start?
Where do you start?
Questions & answers
Why integrate the DHL eCommerce API through Sendcloud instead of directly?
Direct DHL eCommerce integration means handling two separate setups: DHL eCommerce Europe (Italy, France, Austria) with API ClientID, API Secret, EKP customer identification, and Direct Injection routing details; and DHL eCommerce UK with ClientID, ClientSecret, Cut-off time, and a Pick-up or Returns Account Number.
Through Sendcloud, you authenticate once with your Sendcloud API key and use a single REST schema for DHL eCommerce alongside every other carrier in your account. A direct DHL eCommerce contract is required for both regions; Sendcloud rates aren't offered for DHL eCommerce.
What happens when DHL eCommerce updates or breaks their API?
DHL eCommerce runs separate APIs for the European markets (Italy, France, Austria) and the UK. Direct integrators have to track changes across both, refresh credentials when authentication updates, and adjust payload structures when DHL ships changes.
When you ship DHL eCommerce through the Sendcloud REST API, the abstraction layer absorbs those changes. Sendcloud's engineering monitors both DHL eCommerce variants and updates the connectors internally. Your Sendcloud request schema stays consistent across DHL Parcel pickup, DHL Parcel pickup Saturday, and the European DHL eCommerce methods.
Can I use my own DHL eCommerce contract?
Yes, and you have to. DHL eCommerce requires direct contracts; Sendcloud rates aren't offered. Each region is a separate contract.
For DHL eCommerce Europe (Italy, France, Austria): go to Shipping > Carriers > My Contracts, find DHL eCommerce, click Add your own contract, and enter API ClientID, API Secret, Customer Identification (EKP Nr), and optional Customer Account Nr, Location ID, and Direct Injection details.
For DHL eCommerce UK: separate contract activation. Provide ClientID, ClientSecret, Cut-off time, and a Pick-up or Returns Account Number. A Lite plan or above is required for both.
See the DHL eCommerce Europe and DHL eCommerce UK contract activation articles.
Which DHL eCommerce products are supported through the API?
The integration covers both DHL eCommerce regional variants:
DHL eCommerce UK regular pickup methods:
DHL Parcel pick-up - Next Day 0-5kgand5-20kg;Saturday 0-5kgand5-20kgNorthern Ireland: only
DHL Parcel pick-up - 48 Hours DeliveryDHL eCommerce Europe: methods for Italy, France, and Austria, with method codes that depend on contract setup
Direct Injection routes (country, gateway city, postal code) for cross-border consolidation
The Sendcloud shipping-methods endpoint returns the up-to-date list. See the DHL eCommerce UK shipping conditions Help Center article.
Which DHL eCommerce-specific features does the API expose?
DHL eCommerce-specific options exposed through the integration:
Regular pickup scheduling at no extra cost on Lite plans and above (minimum 5 parcels per pickup)
Cut-off time field on the contract: splits same-day vs next-day pickup assignment automatically based on label-creation time
Direct Injection routing for European cross-border (gateway city + postal code)
Returns Account Number and Returns API Token for UK return labels (drop-off only)
Failed-delivery redirect on UK: rescheduled or delivered to a safe place, neighbor, or DHL eCommerce UK ServicePoint
Northern Ireland routing constrained to the 48-hour delivery method
How do I track DHL eCommerce parcels?
DHL eCommerce tracking events flow through the same pipeline for both UK and Europe variants. Note: returns may show a "collection" scan in the tracking feed (the driver picking up from the drop-off location). This is expected and can be ignored.
All events normalise to Sendcloud's status taxonomy through GET https://panel.sendcloud.sc/api/v2/tracking/{tracking_number}, with the chronological history under statuses and each event mapped to parent_status. Subscribe to the parcel-status-changed webhook for push updates. Reference: Tracking parcels.
How do I create DHL eCommerce return labels?
DHL eCommerce UK returns are drop-off only. The contract must include a Returns Account Number and optional Returns API Token to generate return labels. Tracking may show a "collection" scan in the feed (the driver picking up from the drop-off location); this is expected. DHL eCommerce Europe returns depend on what's enabled for your country contract.
All return labels are created through Sendcloud's standalone v3 Returns API (synchronous or asynchronous; async is recommended for higher throughput). No outgoing parcel lookup or JWT tokens are required. Reference: Returns API overview.
How does Sendcloud's multi-carrier API compare to connecting carriers individually?
The Sendcloud REST API gives you access to 170+ carriers, including DHL eCommerce, through one credential set, one schema, one webhook stream, and one error model. Connecting carriers individually means handling separate authentication, payload formats, and tracking systems for each, and redoing the work every time a carrier ships breaking changes upstream.
With Sendcloud, you ship DHL eCommerce alongside DHL, UPS, PostNL, and Royal Mail, or any other carrier in your account using the same code. Route shipments between carriers based on rules (weight, destination, service level, cost) without writing carrier-specific routing logic. Fall back to alternative carriers automatically if DHL eCommerce's upstream system has issues.
Adding a new carrier later means adding it to your Sendcloud account, not building a new integration.
Questions & answers
Why integrate the DHL eCommerce API through Sendcloud instead of directly?
Direct DHL eCommerce integration means handling two separate setups: DHL eCommerce Europe (Italy, France, Austria) with API ClientID, API Secret, EKP customer identification, and Direct Injection routing details; and DHL eCommerce UK with ClientID, ClientSecret, Cut-off time, and a Pick-up or Returns Account Number.
Through Sendcloud, you authenticate once with your Sendcloud API key and use a single REST schema for DHL eCommerce alongside every other carrier in your account. A direct DHL eCommerce contract is required for both regions; Sendcloud rates aren't offered for DHL eCommerce.
What happens when DHL eCommerce updates or breaks their API?
DHL eCommerce runs separate APIs for the European markets (Italy, France, Austria) and the UK. Direct integrators have to track changes across both, refresh credentials when authentication updates, and adjust payload structures when DHL ships changes.
When you ship DHL eCommerce through the Sendcloud REST API, the abstraction layer absorbs those changes. Sendcloud's engineering monitors both DHL eCommerce variants and updates the connectors internally. Your Sendcloud request schema stays consistent across DHL Parcel pickup, DHL Parcel pickup Saturday, and the European DHL eCommerce methods.
Can I use my own DHL eCommerce contract?
Yes, and you have to. DHL eCommerce requires direct contracts; Sendcloud rates aren't offered. Each region is a separate contract.
For DHL eCommerce Europe (Italy, France, Austria): go to Shipping > Carriers > My Contracts, find DHL eCommerce, click Add your own contract, and enter API ClientID, API Secret, Customer Identification (EKP Nr), and optional Customer Account Nr, Location ID, and Direct Injection details.
For DHL eCommerce UK: separate contract activation. Provide ClientID, ClientSecret, Cut-off time, and a Pick-up or Returns Account Number. A Lite plan or above is required for both.
See the DHL eCommerce Europe and DHL eCommerce UK contract activation articles.
Which DHL eCommerce products are supported through the API?
The integration covers both DHL eCommerce regional variants:
DHL eCommerce UK regular pickup methods:
DHL Parcel pick-up - Next Day 0-5kgand5-20kg;Saturday 0-5kgand5-20kgNorthern Ireland: only
DHL Parcel pick-up - 48 Hours DeliveryDHL eCommerce Europe: methods for Italy, France, and Austria, with method codes that depend on contract setup
Direct Injection routes (country, gateway city, postal code) for cross-border consolidation
The Sendcloud shipping-methods endpoint returns the up-to-date list. See the DHL eCommerce UK shipping conditions Help Center article.
Which DHL eCommerce-specific features does the API expose?
DHL eCommerce-specific options exposed through the integration:
Regular pickup scheduling at no extra cost on Lite plans and above (minimum 5 parcels per pickup)
Cut-off time field on the contract: splits same-day vs next-day pickup assignment automatically based on label-creation time
Direct Injection routing for European cross-border (gateway city + postal code)
Returns Account Number and Returns API Token for UK return labels (drop-off only)
Failed-delivery redirect on UK: rescheduled or delivered to a safe place, neighbor, or DHL eCommerce UK ServicePoint
Northern Ireland routing constrained to the 48-hour delivery method
How do I track DHL eCommerce parcels?
DHL eCommerce tracking events flow through the same pipeline for both UK and Europe variants. Note: returns may show a "collection" scan in the tracking feed (the driver picking up from the drop-off location). This is expected and can be ignored.
All events normalise to Sendcloud's status taxonomy through GET https://panel.sendcloud.sc/api/v2/tracking/{tracking_number}, with the chronological history under statuses and each event mapped to parent_status. Subscribe to the parcel-status-changed webhook for push updates. Reference: Tracking parcels.
How do I create DHL eCommerce return labels?
DHL eCommerce UK returns are drop-off only. The contract must include a Returns Account Number and optional Returns API Token to generate return labels. Tracking may show a "collection" scan in the feed (the driver picking up from the drop-off location); this is expected. DHL eCommerce Europe returns depend on what's enabled for your country contract.
All return labels are created through Sendcloud's standalone v3 Returns API (synchronous or asynchronous; async is recommended for higher throughput). No outgoing parcel lookup or JWT tokens are required. Reference: Returns API overview.
How does Sendcloud's multi-carrier API compare to connecting carriers individually?
The Sendcloud REST API gives you access to 170+ carriers, including DHL eCommerce, through one credential set, one schema, one webhook stream, and one error model. Connecting carriers individually means handling separate authentication, payload formats, and tracking systems for each, and redoing the work every time a carrier ships breaking changes upstream.
With Sendcloud, you ship DHL eCommerce alongside DHL, UPS, PostNL, and Royal Mail, or any other carrier in your account using the same code. Route shipments between carriers based on rules (weight, destination, service level, cost) without writing carrier-specific routing logic. Fall back to alternative carriers automatically if DHL eCommerce's upstream system has issues.
Adding a new carrier later means adding it to your Sendcloud account, not building a new integration.
Questions & answers
Why integrate the DHL eCommerce API through Sendcloud instead of directly?
Direct DHL eCommerce integration means handling two separate setups: DHL eCommerce Europe (Italy, France, Austria) with API ClientID, API Secret, EKP customer identification, and Direct Injection routing details; and DHL eCommerce UK with ClientID, ClientSecret, Cut-off time, and a Pick-up or Returns Account Number.
Through Sendcloud, you authenticate once with your Sendcloud API key and use a single REST schema for DHL eCommerce alongside every other carrier in your account. A direct DHL eCommerce contract is required for both regions; Sendcloud rates aren't offered for DHL eCommerce.
What happens when DHL eCommerce updates or breaks their API?
DHL eCommerce runs separate APIs for the European markets (Italy, France, Austria) and the UK. Direct integrators have to track changes across both, refresh credentials when authentication updates, and adjust payload structures when DHL ships changes.
When you ship DHL eCommerce through the Sendcloud REST API, the abstraction layer absorbs those changes. Sendcloud's engineering monitors both DHL eCommerce variants and updates the connectors internally. Your Sendcloud request schema stays consistent across DHL Parcel pickup, DHL Parcel pickup Saturday, and the European DHL eCommerce methods.
Can I use my own DHL eCommerce contract?
Yes, and you have to. DHL eCommerce requires direct contracts; Sendcloud rates aren't offered. Each region is a separate contract.
For DHL eCommerce Europe (Italy, France, Austria): go to Shipping > Carriers > My Contracts, find DHL eCommerce, click Add your own contract, and enter API ClientID, API Secret, Customer Identification (EKP Nr), and optional Customer Account Nr, Location ID, and Direct Injection details.
For DHL eCommerce UK: separate contract activation. Provide ClientID, ClientSecret, Cut-off time, and a Pick-up or Returns Account Number. A Lite plan or above is required for both.
See the DHL eCommerce Europe and DHL eCommerce UK contract activation articles.
Which DHL eCommerce products are supported through the API?
The integration covers both DHL eCommerce regional variants:
DHL eCommerce UK regular pickup methods:
DHL Parcel pick-up - Next Day 0-5kgand5-20kg;Saturday 0-5kgand5-20kgNorthern Ireland: only
DHL Parcel pick-up - 48 Hours DeliveryDHL eCommerce Europe: methods for Italy, France, and Austria, with method codes that depend on contract setup
Direct Injection routes (country, gateway city, postal code) for cross-border consolidation
The Sendcloud shipping-methods endpoint returns the up-to-date list. See the DHL eCommerce UK shipping conditions Help Center article.
Which DHL eCommerce-specific features does the API expose?
DHL eCommerce-specific options exposed through the integration:
Regular pickup scheduling at no extra cost on Lite plans and above (minimum 5 parcels per pickup)
Cut-off time field on the contract: splits same-day vs next-day pickup assignment automatically based on label-creation time
Direct Injection routing for European cross-border (gateway city + postal code)
Returns Account Number and Returns API Token for UK return labels (drop-off only)
Failed-delivery redirect on UK: rescheduled or delivered to a safe place, neighbor, or DHL eCommerce UK ServicePoint
Northern Ireland routing constrained to the 48-hour delivery method
How do I track DHL eCommerce parcels?
DHL eCommerce tracking events flow through the same pipeline for both UK and Europe variants. Note: returns may show a "collection" scan in the tracking feed (the driver picking up from the drop-off location). This is expected and can be ignored.
All events normalise to Sendcloud's status taxonomy through GET https://panel.sendcloud.sc/api/v2/tracking/{tracking_number}, with the chronological history under statuses and each event mapped to parent_status. Subscribe to the parcel-status-changed webhook for push updates. Reference: Tracking parcels.
How do I create DHL eCommerce return labels?
DHL eCommerce UK returns are drop-off only. The contract must include a Returns Account Number and optional Returns API Token to generate return labels. Tracking may show a "collection" scan in the feed (the driver picking up from the drop-off location); this is expected. DHL eCommerce Europe returns depend on what's enabled for your country contract.
All return labels are created through Sendcloud's standalone v3 Returns API (synchronous or asynchronous; async is recommended for higher throughput). No outgoing parcel lookup or JWT tokens are required. Reference: Returns API overview.
How does Sendcloud's multi-carrier API compare to connecting carriers individually?
The Sendcloud REST API gives you access to 170+ carriers, including DHL eCommerce, through one credential set, one schema, one webhook stream, and one error model. Connecting carriers individually means handling separate authentication, payload formats, and tracking systems for each, and redoing the work every time a carrier ships breaking changes upstream.
With Sendcloud, you ship DHL eCommerce alongside DHL, UPS, PostNL, and Royal Mail, or any other carrier in your account using the same code. Route shipments between carriers based on rules (weight, destination, service level, cost) without writing carrier-specific routing logic. Fall back to alternative carriers automatically if DHL eCommerce's upstream system has issues.
Adding a new carrier later means adding it to your Sendcloud account, not building a new integration.
One API for all your shipping needs
No setup fees
Same-day integration
Ship with Europe’s top carriers
One API for all your shipping needs
No setup fees
Same-day integration
Ship with Europe’s top carriers
One API for all your shipping needs
No setup fees
Same-day integration
Ship with Europe’s top carriers
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© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01