Choose the right courier and cut hidden costs with Shipping Intelligence
Track performance, control costs, and predict risks with reliable data — so you can cut surprises, save money, and deliver 5-star experiences.
SHIPPING AI
CORTEX: The new brain behind your logistics
Trained on 12+ years of shipping data, our intelligence turns raw label scans into reliable signals on delays, risks, and exceptions — powering predictive analytics, benchmarks, and smarter decisions in real time.
Spot issues early
Detect risks before they impact customers with predictive signals from courier and tracking data.
Save on costs
Uncover hidden surcharges and benchmark couriers to protect your margins.
Decide confidently
Make smarter choices with reliable insights on performance, costs, and delivery issues.
SHIPPING ANALYTICS
Turn shipping data into actionable insights
See performance, costs, and exceptions in one view. Compare couriers, uncover surcharges, and understand where delays happen — so you can cut costs and improve delivery speed and reliability.
Costs analytics
Know where your shipping budget goes — and where to save.
Automatically receive updates
Get notified when an action is required.
Smarter shipping starts with better data
Shipping Intelligence turns complex carrier data into clear, reliable insights. Monitor delivery performance, uncover hidden costs, and benchmark carriers side by side — so you can reduce surprises, protect margins, and deliver with confidence.
Track and improve your delivery performance
Measure on-time delivery, transit speed, and reliability
Spot recurring issues before they hit your customers
Hold couriers accountable with real performance data
Take control of your shipping costs
Break down spend by carrier, lane, and method
Spot hidden surcharges and unexpected fees
Protect your margins and negotiate with confidence
Decide with confidence,
backed by data
Benchmark carriers side by side on speed and reliability
Compare delivery lanes and spot underperforming regions
Pick the best shipping option for every parcel
CUSTOMER STORIES
What our customers say
At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into carrier performance allow us to negotiate better terms with the carriers.”
Alex Formicola
Customer Support Lead
Rosefield
“The entire shipping process, from webshop to label, is now transparent and efficient. We can also easily read the actual performance of a courier. For our customers, this means they always have the right information about their shipment.”
Guus van Nunen
Chief Operating Officer
XXL Nutrition
“Over the last year, we have seen a 35% decrease in ‘Where is my order?’ questions, while 9 out of 10 customers say they appreciate proactive delivery communication.”
Carel van Boetzelaer
CEO
World Wide Lighting
CUSTOMER STORIES
What our customers say
At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into carrier performance allow us to negotiate better terms with the carriers.”
Alex Formicola
Customer Support Lead
Rosefield
“The entire shipping process, from webshop to label, is now transparent and efficient. We can also easily read the actual performance of a courier. For our customers, this means they always have the right information about their shipment.”
Guus van Nunen
Chief Operating Officer
XXL Nutrition
“Over the last year, we have seen a 35% decrease in ‘Where is my order?’ questions, while 9 out of 10 customers say they appreciate proactive delivery communication.”
Carel van Boetzelaer
CEO
World Wide Lighting
CUSTOMER STORIES
What our customers say
At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into carrier performance allow us to negotiate better terms with the carriers.”
Alex Formicola
Customer Support Lead
Rosefield
“The entire shipping process, from webshop to label, is now transparent and efficient. We can also easily read the actual performance of a courier. For our customers, this means they always have the right information about their shipment.”
Guus van Nunen
Chief Operating Officer
XXL Nutrition
“Over the last year, we have seen a 35% decrease in ‘Where is my order?’ questions, while 9 out of 10 customers say they appreciate proactive delivery communication.”
Carel van Boetzelaer
CEO
World Wide Lighting
The future of shipping
is intelligent
Real data. Actionable insights. Tailored recommendations.
FAQs
What is Shipping Intelligence?
In 2023, Sendcloud acquired Tracey, an AI startup specialising in real-time parcel monitoring, courier benchmarking, and delivery predictions.
Once reserved for larger customers, this technology now powers smart shipping events, analytics dashboards, and AI-driven recommendations — giving every Sendcloud user the tools to monitor performance, cut costs, and resolve issues before they impact customers.
What makes Shipping Intelligence unique?
Sendcloud operates the largest European shipping dataset, analysing millions of shipments and billions of scan events to predict ETAs, detect delays, and benchmark courier performance.
We process data from 160+ global and local couriers, from DHL, UPS, DPD, and FedEx to PostNL, bpost, Royal Mail, La Poste, and many more.
Our Shipping Intelligence even detects shipping events couriers don’t provide, giving earlier alerts on delays, expiring pickups, or missing parcels so you can act faster and reduce support requests.
Which Analytics reports do I get with my plan?
Our built-in shipping analytics software gives you different levels of reporting depending on your plan:
– Free, Lite and Growth users get access to a basic shipping and returns overview, as well as cost analytics.
– With the Premium plan, you unlock full analytics for shipping, costs, and returns.
– Pro and Enterprise users gain advanced analytics, with added benchmarking to compare performance and refine their strategy.
Note: Cost analytics are available when using Sendcloud rates.
I’m not generating labels with Sendcloud. Can I still use Shipping Intelligence?
Yes! With Shipping Intelligence, you can track all of your shipments, regardless of whether you’re using another shipping software, a direct courier integration, or have any other custom setup in place.
What is CORTEX?
CORTEX is the AI engine behind Sendcloud’s Shipping Intelligence.
It connects courier performance, automation rules, tracking data, and exception handling — turning raw logistics signals into predictive analytics, smart recommendations, and real-time insights.
Trained on 12+ years of European logistics data, CORTEX drives the insights, signals, and decisions behind Sendcloud. It helps merchants ship smarter, spend better, and resolve issues faster.
Ingesting billions of parcel data points across couriers, markets, and operational behaviors, it uncovers patterns and powers decisions. Whether it’s spotting delays before they’re scanned, identifying return spikes, or guiding the best shipping method — CORTEX works in the background to turn noise into clarity.
How can I measure and compare courier performance?
With Sendcloud’s shipping analytics tool, you can track on-time delivery, transit times, and exceptions across your couriers. Benchmark performance over time to hold couriers accountable and switch underperformers with confidence.
FAQs
What is Shipping Intelligence?
In 2023, Sendcloud acquired Tracey, an AI startup specialising in real-time parcel monitoring, courier benchmarking, and delivery predictions.
Once reserved for larger customers, this technology now powers smart shipping events, analytics dashboards, and AI-driven recommendations — giving every Sendcloud user the tools to monitor performance, cut costs, and resolve issues before they impact customers.
What makes Shipping Intelligence unique?
Sendcloud operates the largest European shipping dataset, analysing millions of shipments and billions of scan events to predict ETAs, detect delays, and benchmark courier performance.
We process data from 160+ global and local couriers, from DHL, UPS, DPD, and FedEx to PostNL, bpost, Royal Mail, La Poste, and many more.
Our Shipping Intelligence even detects shipping events couriers don’t provide, giving earlier alerts on delays, expiring pickups, or missing parcels so you can act faster and reduce support requests.
Which Analytics reports do I get with my plan?
Our built-in shipping analytics software gives you different levels of reporting depending on your plan:
– Free, Lite and Growth users get access to a basic shipping and returns overview, as well as cost analytics.
– With the Premium plan, you unlock full analytics for shipping, costs, and returns.
– Pro and Enterprise users gain advanced analytics, with added benchmarking to compare performance and refine their strategy.
Note: Cost analytics are available when using Sendcloud rates.
I’m not generating labels with Sendcloud. Can I still use Shipping Intelligence?
Yes! With Shipping Intelligence, you can track all of your shipments, regardless of whether you’re using another shipping software, a direct courier integration, or have any other custom setup in place.
What is CORTEX?
CORTEX is the AI engine behind Sendcloud’s Shipping Intelligence.
It connects courier performance, automation rules, tracking data, and exception handling — turning raw logistics signals into predictive analytics, smart recommendations, and real-time insights.
Trained on 12+ years of European logistics data, CORTEX drives the insights, signals, and decisions behind Sendcloud. It helps merchants ship smarter, spend better, and resolve issues faster.
Ingesting billions of parcel data points across couriers, markets, and operational behaviors, it uncovers patterns and powers decisions. Whether it’s spotting delays before they’re scanned, identifying return spikes, or guiding the best shipping method — CORTEX works in the background to turn noise into clarity.
How can I measure and compare courier performance?
With Sendcloud’s shipping analytics tool, you can track on-time delivery, transit times, and exceptions across your couriers. Benchmark performance over time to hold couriers accountable and switch underperformers with confidence.
FAQs
What is Shipping Intelligence?
In 2023, Sendcloud acquired Tracey, an AI startup specialising in real-time parcel monitoring, courier benchmarking, and delivery predictions.
Once reserved for larger customers, this technology now powers smart shipping events, analytics dashboards, and AI-driven recommendations — giving every Sendcloud user the tools to monitor performance, cut costs, and resolve issues before they impact customers.
What makes Shipping Intelligence unique?
Sendcloud operates the largest European shipping dataset, analysing millions of shipments and billions of scan events to predict ETAs, detect delays, and benchmark courier performance.
We process data from 160+ global and local couriers, from DHL, UPS, DPD, and FedEx to PostNL, bpost, Royal Mail, La Poste, and many more.
Our Shipping Intelligence even detects shipping events couriers don’t provide, giving earlier alerts on delays, expiring pickups, or missing parcels so you can act faster and reduce support requests.
Which Analytics reports do I get with my plan?
Our built-in shipping analytics software gives you different levels of reporting depending on your plan:
– Free, Lite and Growth users get access to a basic shipping and returns overview, as well as cost analytics.
– With the Premium plan, you unlock full analytics for shipping, costs, and returns.
– Pro and Enterprise users gain advanced analytics, with added benchmarking to compare performance and refine their strategy.
Note: Cost analytics are available when using Sendcloud rates.
I’m not generating labels with Sendcloud. Can I still use Shipping Intelligence?
Yes! With Shipping Intelligence, you can track all of your shipments, regardless of whether you’re using another shipping software, a direct courier integration, or have any other custom setup in place.
What is CORTEX?
CORTEX is the AI engine behind Sendcloud’s Shipping Intelligence.
It connects courier performance, automation rules, tracking data, and exception handling — turning raw logistics signals into predictive analytics, smart recommendations, and real-time insights.
Trained on 12+ years of European logistics data, CORTEX drives the insights, signals, and decisions behind Sendcloud. It helps merchants ship smarter, spend better, and resolve issues faster.
Ingesting billions of parcel data points across couriers, markets, and operational behaviors, it uncovers patterns and powers decisions. Whether it’s spotting delays before they’re scanned, identifying return spikes, or guiding the best shipping method — CORTEX works in the background to turn noise into clarity.
How can I measure and compare courier performance?
With Sendcloud’s shipping analytics tool, you can track on-time delivery, transit times, and exceptions across your couriers. Benchmark performance over time to hold couriers accountable and switch underperformers with confidence.
Product
Solutions
Integrations
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
Integrations
Solutions
Resources
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01