SUPPORT AUTOMATION

Get all your delivery issues resolved, fully automated

Get more courier refunds, even during your break. We take care of the back-and-forth with couriers,
provide shipping details to resolve tickets, and free up time for your team.

Get started

Strart for free

Strart for free

Request a demo

Talk to an expert

Talk to an expert

PARCEL MONITOR

It’s time to ditch spreadsheets.
One place for all your delivery issues.

Shift from reactive to proactive support. Detect delivery issues before your customers do, contact couriers automatically, and keep track of the progress.

8x faster claims

Receive an early refund while we chase your parcel.

Get more refunds

Automation keeps things on track, making claims more successful and saving more money.

3x faster first response time

Get your answer faster for lost, damaged, or delayed parcels.

CLAIMS AUTOMATION

Resolve more claims and spend less time on them

Our smart automation manages carrier emails, anticipates replies, sends reminders, and makes sure missing info or documents are flagged. Available for all major couriers, with more on the way.

A status history log

Find out what happened to your parcels and support tickets in one clear view.

Automatically receive updates

Get notified when an action is required.

DELIVERY ISSUE MANAGEMENT

Never miss out on a refund

Managing courier claims through personal email? Then issues get lost, visibility drops, and refunds slip through the cracks. Centralise your delivery issues, access shipping info instantly, and resolve claims faster.

Track and resolve issues
quickly

Manage support for all your couriers in one place

Track your courier issues and ongoing claims

Build a case for your courier negotiations

Skip the lengthy
investigations

Courier investigations easily take up to 30 days. Receive an early refund from us while we chase your parcel. Available for shipments on Sendcloud’s shipping rates.

CUSTOMER STORIES

What our customers say

At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.

“What I particularly like about Sendcloud is the efficiency of the solution and the savings we achieve.”

Guilhem Reynaud

Project Manager

Adesa

“Sendcloud is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”

David Dittrich

Head of Customer Experience

Hardloop

“Sendcloud is a magic wand that helps you remove the thorns from your feet on all transport subjects, especially when it comes to invoicing and transport claims.”

Louise Martin

Head of Customer Success

Cheerz

CUSTOMER STORIES

What our customers say

At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.

“What I particularly like about Sendcloud is the efficiency of the solution and the savings we achieve.”

Guilhem Reynaud

Project Manager

Adesa

“Sendcloud is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”

David Dittrich

Head of Customer Experience

Hardloop

“Sendcloud is a magic wand that helps you remove the thorns from your feet on all transport subjects, especially when it comes to invoicing and transport claims.”

Louise Martin

Head of Customer Success

Cheerz

CUSTOMER STORIES

What our customers say

At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.

“What I particularly like about Sendcloud is the efficiency of the solution and the savings we achieve.”

Guilhem Reynaud

Project Manager

Adesa

“Sendcloud is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”

David Dittrich

Head of Customer Experience

Hardloop

“Sendcloud is a magic wand that helps you remove the thorns from your feet on all transport subjects, especially when it comes to invoicing and transport claims.”

Louise Martin

Head of Customer Support

Cheerz

Everything
in one place

Keep control. Keep momentum. Stay ahead.

Get started

Sign up for free

Request a demo

Talk to an expert

FAQs

What is Support Automation

Support Automation aims to gain visibility into courier problems and resolve delivery issues faster. Manage all courier interactions in one place, automate claims, and shift to proactive support.

What’s the biggest benefit of using Support Automation?

Less manual work, faster resolutions, and better control over delivery issues. You save time, cut costs, and improve the overall experience for your team and customers.

How does Support Automation help my business?

If you’re manually handling lost shipments, filing claims, or following up with couriers, you know how time-consuming and frustrating it can be. Support Automation simplifies the process, reduces operational costs, and ensures you don’t miss out on refunds.

How does Support Automation help my customer support team?

Your CS team spends less time chasing delivery issues and more time actually helping customers. With all courier interactions in one place, they get a clear view of tracking statuses, automate claims, and resolve problems faster.

Will Support Automation help me recover more refunds?

Yes! Automation ensures you track every eligible claim and file it on time, so you don’t miss out on refunds. It also helps bring investigations to a clear resolution, which can often be tricky. By simplifying this process, you increase the chances of recovering more refunds.

FAQs

What is Support Automation

Support Automation aims to gain visibility into courier problems and resolve delivery issues faster. Manage all courier interactions in one place, automate claims, and shift to proactive support.

What’s the biggest benefit of using Support Automation?

Less manual work, faster resolutions, and better control over delivery issues. You save time, cut costs, and improve the overall experience for your team and customers.

How does Support Automation help my business?

If you’re manually handling lost shipments, filing claims, or following up with couriers, you know how time-consuming and frustrating it can be. Support Automation simplifies the process, reduces operational costs, and ensures you don’t miss out on refunds.

How does Support Automation help my customer support team?

Your CS team spends less time chasing delivery issues and more time actually helping customers. With all courier interactions in one place, they get a clear view of tracking statuses, automate claims, and resolve problems faster.

Will Support Automation help me recover more refunds?

Yes! Automation ensures you track every eligible claim and file it on time, so you don’t miss out on refunds. It also helps bring investigations to a clear resolution, which can often be tricky. By simplifying this process, you increase the chances of recovering more refunds.

FAQs

What is Support Automation

Support Automation aims to gain visibility into courier problems and resolve delivery issues faster. Manage all courier interactions in one place, automate claims, and shift to proactive support.

What’s the biggest benefit of using Support Automation?

Less manual work, faster resolutions, and better control over delivery issues. You save time, cut costs, and improve the overall experience for your team and customers.

How does Support Automation help my business?

If you’re manually handling lost shipments, filing claims, or following up with couriers, you know how time-consuming and frustrating it can be. Support Automation simplifies the process, reduces operational costs, and ensures you don’t miss out on refunds.

How does Support Automation help my customer support team?

Your CS team spends less time chasing delivery issues and more time actually helping customers. With all courier interactions in one place, they get a clear view of tracking statuses, automate claims, and resolve problems faster.

Will Support Automation help me recover more refunds?

Yes! Automation ensures you track every eligible claim and file it on time, so you don’t miss out on refunds. It also helps bring investigations to a clear resolution, which can often be tricky. By simplifying this process, you increase the chances of recovering more refunds.

Start for free

Find us on

Ask AI about us

© 2026 Sendcloud. All Rights Reserved

Chamber of Commerce: 66572959

VAT number: NL856613897B01

Terms & conditions

Privacy policy

Cookie policy

Data processing

Start for free

Find us on

Ask AI about us

© 2026 Sendcloud. All Rights Reserved

Chamber of Commerce: 66572959

VAT number: NL856613897B01

Terms & conditions

Privacy policy

Cookie policy

Data processing

Start for free

Find us on

Ask AI about us

© 2026 Sendcloud. All Rights Reserved

Chamber of Commerce: 66572959

VAT number: NL856613897B01

Terms & conditions

Privacy policy

Cookie policy

Data processing