The Big Drop.
Fully Connected.
50+ product updates to power your shipping from every angle. Ship more efficiently, create better experiences, and grow—all within one connected platform.
Ship more efficiently
Shipping shouldn’t slow you down. Automate manual tasks with new shipping rules and tags, reduce errors with enhanced picking lists and extensive product details, and ship orders more flexibly with multi-collo and order splitting. All while enjoying an improved data sync with Shopify and smoother APIs.
Automate more with 15 new rules
Shipping rules
New shipping rule conditions and actions give you more control than ever. Automate based on payment status, total value, item SKU, and more.
Return rules
New return conditions and actions let you tailor the return flow with conditions like order value, postal code, and item property, plus actions like setting the return address.
Print return labels in Pack & Go
Pack & Go now supports label in the box, so you no longer have to choose between streamlined order processing and return automation.
EAN and location in Pack & Go
View EAN numbers and item locations directly in Pack & Go for easier error identification while packing.
Find orders faster with new filters
Filter by item quantity, SKU, or Shopify order tags to quickly locate and manage orders more efficiently.
Avoid surcharges by splitting orders
Multi-collo
Send multiple parcels in one shipment, reducing costs with supported couriers.
Order splitting
Split orders into separate shipments to manage back-ordered items or multiple warehouse locations.
Pick by item or location
Pick by item
Sort your picking list by product name to pack faster and reduce time spent searching for the right item in the cart.
Pick by location
Automatically sort picking lists based on item location to find your way around the warehouse more easily.
Coming soon: New Checkout API
Experience a smoother checkout setup with the new and improved Checkout API V3.
Return rules in API v3
Return Rules are no longer limited to the Return Portal—you can now apply them to returns created via API v3 as well.
Handover date API v3
Now you can set the handover date to prevent early pickups and ensure timely deliveries.
Transform your claims process with Support Automation ✨
Next month, we’ll be launching a first-of-its-kind solution to centralise and automate how you track, manage, and resolve delivery issues. No more endless back-and-forth with couriers. With Support Automation, everything you need is in one place—so you never miss a refund.
Deliver great experiences
A great customer experience doesn’t stop at checkout. Send proactive updates at exactly the right moment, offer a modern returns experience in line with your brand, and let customers receive and return their orders at their convenience. Wrap it all in our high-quality packaging materials and you’ve got the whole package!
New return portal design
Experience a modernised return portal with improved branding for a smoother user experience.
COMING SOON
Offer Click & Collect
Upload your store locations to Sendcloud and let customers pick up orders at their preferred store for a more flexible checkout experience.
Tracking updates
Revamped tracking UI
The updated tracking UI makes it easier to manage notifications. See what’s active per channel, search and filter templates, and adjust country settings at a glance.
Coming soon: New tracking event triggers
New triggers Shipped and Out for delivery provide more precise tracking updates for better customer communication.
Sendcloud packaging
Branded, sustainable packaging your customers will love. From shipping boxes and envelopes to wrapping paper, fillers, custom tape, labels, and mailer boxes — we’ve got you covered.
Grow your business
Scaling shouldn’t mean more complexity. With advanced insights into your shipping performance and even more ways to ship, you can optimise costs, reduce return rates, and expand into new markets—without the operational headaches. Stay agile, ship smarter, and grow without limits.
New analytics reports
Get a clearer view of your shipping performance with the new Analytics reports. Monitor shipments, compare transit times, track exceptions, and analyse returns—all in one place.
More ways to ship
18 new couriers & countless new shipping options
You can now ship with: TransMission, Cirro, Packs, DHL 2-Mann-Handling, Tipsa, Paack, PostNord, Poste Delivery, Hived, SkyNet, DB Schenker, Asendia, DHL Freight, PLX, LandMark Global, and Cainiao.
Activate couriers contracts via API
Skip the manual setup—activate your contracts directly through the API for a smoother, automated workflow.
