SHIPPING INTELLIGENCE
The smart shipping data you need to improve delivery performance
Hidden courier performance issues can drain your budget and damage customer trust. Shipping Intelligence gives you the data to benchmark performance, resolve delivery disruptions fast, audit invoices, and negotiate better rates.
SHIPPING INTELLIGENCE
The smart shipping data you need to improve delivery performance
Hidden courier performance issues can drain your budget and damage customer trust. Shipping Intelligence gives you the data to benchmark performance, resolve delivery disruptions fast, audit invoices, and negotiate better rates.
SHIPPING INTELLIGENCE
The smart shipping data you need to improve delivery performance
Hidden courier performance issues can drain your budget and damage customer trust. Shipping Intelligence gives you the data to benchmark performance, resolve delivery disruptions fast, audit invoices, and negotiate better rates.
Preferred by brands and retailers shipping over 30,000 parcels monthly
Preferred by brands and retailers shipping over 30,000 parcels monthly
Preferred by brands and retailers shipping over 30,000 parcels monthly
Up to 5%
Higher CSAT thanks to proactive delivery updates
Up to 5%
Fewer WISMO calls with proactive delivery updates
Up to 5%
More 5-star reviews thanks to positive delivery experiences
Up to 5%
Of successful pick-up point deliveries lowering returns
Up to 5%
Higher CSAT thanks to proactive delivery updates
Up to 5%
Fewer WISMO calls with proactive delivery updates
Up to 5%
More 5-star reviews thanks to positive delivery experiences
Up to 5%
Of successful pick-up point deliveries lowering returns
Up to 5%
Higher CSAT thanks to proactive delivery updates
Up to 5%
Fewer WISMO calls with proactive delivery updates
Up to 5%
More 5-star reviews thanks to positive delivery experiences
Up to 5%
Of successful pick-up point deliveries lowering returns
Take the guesswork out of shipping decisions
Know the difference between what your couriers promise and what they actually deliver. So you can make smarter shipping decisions to deliver on time, avoid overcharges and solve delivery problems fast.
Take the guesswork out of shipping decisions
Know the difference between what your couriers promise and what they actually deliver. So you can make smarter shipping decisions to deliver on time, avoid overcharges and solve delivery problems fast.
Take the guesswork out of shipping decisions
Know the difference between what your couriers promise and what they actually deliver. So you can make smarter shipping decisions to deliver on time, avoid overcharges and solve delivery problems fast.
Analytics Suite
Understand how every part of your shipping process performs, from on-time deliveries and speed to return rates and costs.
Courier Benchmarks
Benchmark couriers based on performance, cost, and speed, even against couriers you’re not working with yet.
Issues and Exceptions
Identify disruptions before customers notice. Predict delays, monitor exceptions, and trigger proactive communication.
Courier SLAs
Set your shipping profile, monitor SLA breaches in real time, and use the insights to take action or renegotiate with couriers.
Calculated Events
Detect issues couriers don’t report. Identify delays, missed handovers, and parcels that haven’t moved with smart calculations.
Data Warehouses
Send structured shipping data to your existing systems, from WMS to customer service platforms for complete visibility.
Analytics Suite
Understand how every part of your shipping process performs, from on-time deliveries and speed to return rates and costs.
Courier Benchmarks
Benchmark couriers based on performance, cost, and speed, even against couriers you’re not working with yet.
Issues and Exceptions
Identify disruptions before customers notice. Predict delays, monitor exceptions, and trigger proactive communication.
Courier SLAs
Set your shipping profile, monitor SLA breaches in real time, and use the insights to take action or renegotiate with couriers.
Calculated Events
Detect issues couriers don’t report. Identify delays, missed handovers, and parcels that haven’t moved with smart calculations.
Data Warehouses
Send structured shipping data to your existing systems, from WMS to customer service platforms for complete visibility.
Analytics Suite
Understand how every part of your shipping process performs, from on-time deliveries and speed to return rates and costs.
Courier Benchmarks
Benchmark couriers based on performance, cost, and speed, even against couriers you’re not working with yet.
Issues and Exceptions
Identify disruptions before customers notice. Predict delays, monitor exceptions, and trigger proactive communication.
Courier SLAs
Set your shipping profile, monitor SLA breaches in real time, and use the insights to take action or renegotiate with couriers.
Calculated Events
Detect issues couriers don’t report. Identify delays, missed handovers, and parcels that haven’t moved with smart calculations.
Data Warehouses
Send structured shipping data to your existing systems, from WMS to customer service platforms for complete visibility.
Full visibility into every part of your shipping process
Shipping
Returns
Costs
SHIPPING ANALYTICS
Optimise shipping and improve reliability
Understand how couriers really perform and choose the best couriers and shipping lanes to deliver faster and smarter.
Compare on-time delivery rates and spot underperformers
Select the fastest shipping lanes based on actual transit times
Detect recurring exceptions to fix operational bottlenecks
Full visibility into every part of your shipping process
Shipping
Returns
Costs
SHIPPING ANALYTICS
Optimise shipping and improve reliability
Understand how couriers really perform and choose the best couriers and shipping lanes to deliver faster and smarter.
Compare on-time delivery rates and spot underperformers
Select the fastest shipping lanes based on actual transit times
Detect recurring exceptions to fix operational bottlenecks
Full visibility into every part of your shipping process
Shipping
Returns
Costs
SHIPPING ANALYTICS
Optimise shipping and improve reliability
Understand how couriers really perform and choose the best couriers and shipping lanes to deliver faster and smarter.
Compare on-time delivery rates and spot underperformers
Select the fastest shipping lanes based on actual transit times
Detect recurring exceptions to fix operational bottlenecks
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into courier performance allow us to negotiate better terms with the couriers.”
Alex Formicola
Customer Support Lead
-
Rosefield
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into courier performance allow us to negotiate better terms with the couriers.”
Alex Formicola
Customer Support Lead
-
Rosefield
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into courier performance allow us to negotiate better terms with the couriers.”
Alex Formicola
Customer Support Lead
-
Rosefield
COURIER BENCHMARKS
Compare all couriers on cost, speed and reliability
Discover how your couriers really perform and compare them with other couriers, even the ones you don’t use. Use reliable insights to improve your courier portfolio, choose the best-suited couriers and cut shipping costs.
Review how courier performance impacts your business
Benchmark your courier(s) with Sendcloud’s full dataset
Evaluate couriers objectively and choose the best ones for your business
COURIER BENCHMARKS
Compare all couriers on cost, speed and reliability
Discover how your couriers really perform and compare them with other couriers, even the ones you don’t use. Use reliable insights to improve your courier portfolio, choose the best-suited couriers and cut shipping costs.
Review how courier performance impacts your business
Benchmark your courier(s) with Sendcloud’s full dataset
Evaluate couriers objectively and choose the best ones for your business
COURIER BENCHMARKS
Compare all couriers on cost, speed and reliability
Discover how your couriers really perform and compare them with other couriers, even the ones you don’t use. Use reliable insights to improve your courier portfolio, choose the best-suited couriers and cut shipping costs.
Review how courier performance impacts your business
Benchmark your courier(s) with Sendcloud’s full dataset
Evaluate couriers objectively and choose the best ones for your business
ISSUES AND EXCEPTIONS
Don’t wait for customers to flag delivery issues
Solve delivery issues before your customers notice with predicted delays and the estimated time of delivery. When things go off track, stay in charge by keeping customers informed with automatic updates.
Access real-time insights into delivery issues and predictions
Get a full overview of parcel statuses for all couriers
Automate customer service using triggers
ISSUES AND EXCEPTIONS
Don’t wait for customers to flag delivery issues
Solve delivery issues before your customers notice with predicted delays and the estimated time of delivery. When things go off track, stay in charge by keeping customers informed with automatic updates.
Access real-time insights into delivery issues and predictions
Get a full overview of parcel statuses for all couriers
Automate customer service using triggers
ISSUES AND EXCEPTIONS
Don’t wait for customers to flag delivery issues
Solve delivery issues before your customers notice with predicted delays and the estimated time of delivery. When things go off track, stay in charge by keeping customers informed with automatic updates.
Access real-time insights into delivery issues and predictions
Get a full overview of parcel statuses for all couriers
Automate customer service using triggers
COURIER SLA’s
Turn actual delivery performance into leverage
Automatically monitor whether couriers deliver on their promises. From missed delivery windows to transit delays. Finally, it becomes easy to track SLA breaches so you can enter negotiations with confidence.
Know exactly when couriers miss delivery promises
Spot recurring issues by region or shipping method
Support your case with hard numbers when negotiating rates
COURIER SLA’s
Turn actual delivery performance into leverage
Automatically monitor whether couriers deliver on their promises. From missed delivery windows to transit delays. Finally, it becomes easy to track SLA breaches so you can enter negotiations with confidence.
Know exactly when couriers miss delivery promises
Spot recurring issues by region or shipping method
Support your case with hard numbers when negotiating rates
COURIER SLA’s
Turn actual delivery performance into leverage
Automatically monitor whether couriers deliver on their promises. From missed delivery windows to transit delays. Finally, it becomes easy to track SLA breaches so you can enter negotiations with confidence.
Know exactly when couriers miss delivery promises
Spot recurring issues by region or shipping method
Support your case with hard numbers when negotiating rates
DATA WAREHOUSE INTEGRATION
Feed tracking data to all your preferred systems
Forget about changing your own setup or using multiple tabs to get a grip on shipping. Connect standardised courier data to your e-commerce software, TMS, WMS, and customer service software.
Enrich your existing dashboards with real-time shipping data
Combine smart shipping insights with your order and customer data
Power automation with unified courier and tracking data
DATA WAREHOUSE INTEGRATION
Feed tracking data to all your preferred systems
Forget about changing your own setup or using multiple tabs to get a grip on shipping. Connect standardised courier data to your e-commerce software, TMS, WMS, and customer service software.
Enrich your existing dashboards with real-time shipping data
Combine smart shipping insights with your order and customer data
Power automation with unified courier and tracking data
DATA WAREHOUSE INTEGRATION
Feed tracking data to all your preferred systems
Forget about changing your own setup or using multiple tabs to get a grip on shipping. Connect standardised courier data to your e-commerce software, TMS, WMS, and customer service software.
Enrich your existing dashboards with real-time shipping data
Combine smart shipping insights with your order and customer data
Power automation with unified courier and tracking data
Get the insights you need to act faster, negotiate better and deliver on time
Shipping performance impacts your bottom line. Shipping Intelligence helps you increase customer satisfaction, cut costs and scale with confidence.
Match the right courier to every shipment
Resolve problems before they impact customers
Strengthen your negotiation position with unified courier data
Get the insights you need to act faster, negotiate better and deliver on time
Shipping performance impacts your bottom line. Shipping Intelligence helps you increase customer satisfaction, cut costs and scale with confidence.
Match the right courier to every shipment
Resolve problems before they impact customers
Strengthen your negotiation position with unified courier data
Get the insights you need to act faster, negotiate better and deliver on time
Shipping performance impacts your bottom line. Shipping Intelligence helps you increase customer satisfaction, cut costs and scale with confidence.
Match the right courier to every shipment
Resolve problems before they impact customers
Strengthen your negotiation position with unified courier data
Product
Solutions
Integrations
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
Integrations
Solutions
Resources
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01