Colis Privé Delivery: Everything You Need to Know About the Carrier!

As an online retailer, delivery is an essential part of your e-commerce business. To satisfy your customers' different preferences, it's wise to offer a selection of delivery methods. The carrier Colis Privé offers a simple yet effective service that deserves a place at the checkout of any online store.

To start with, Colis Privé offers very competitive rates that become even more attractive with Sendcloud. Remember that delivery costs that are too high are the number one reason for cart abandonment among 68% of European online shoppers and 78% of French online shoppers. Next comes flexibility: looking at the fashion sector, 75% of online shoppers consider delivery flexibility an important factor in their purchasing decision.

Colis Privé lets online retailers ship parcels with ease. You can print your own labels and choose the shipping method that suits you from Colis Privé's range of services. Simple and effective, the services offered by this carrier let you deliver the flexibility your customers expect.

Colis Privé delivery: the carrier's rates

The first advantage offered by Colis Privé is its highly competitive rates. Even though it's not the only factor in online shoppers' purchasing decisions, price remains the most convincing selling point. What's more, you can take advantage of Sendcloud's excellent negotiated rates. For example, with the Small Shop plan (for online retailers shipping between 100 and 400 parcels a month), you can send a parcel to a pickup point for €2.91, to a mailbox for €4.27, or hand-delivered for €5.12.

Flexibility of Colis Privé delivery

Colis Privé offers a selection of flexible delivery options. You can send your items to a pickup point or to a home address, with hand delivery or mailbox drop-off.

Online retailers appreciate the options offered by the carrier, such as dematerialized signature on delivery (RCS) or a second home delivery attempt. Colis Privé calls this service BIS: if your customer isn't home for the first delivery attempt, they receive a notification by email or SMS and can then schedule a second delivery directly on the Colis Privé website or by phone. They can choose between home delivery, a pickup point, or delivery to a third party.

Speed of Colis Privé delivery

While not an express delivery service, Colis Privé offers very appealing delivery times: 24 or 48 hours for home delivery and 48 hours for pickup points. So even with the standard service, you can satisfy at least 96% of European online shoppers when it comes to delivery times.

Colis Privé offers a pickup point return service that's both convenient and efficient, with returns processed within 3 to 5 days once the parcel has been collected by the carrier from the drop-off point. Economical and fast, this option can help you manage your returns more efficiently.

Colis Privé and Saturday delivery

Colis Privé prides itself on the convenience of its pickup points, with opening hours designed to fit customers' needs. 99% of Colis Privé Store pickup points are open on Saturdays, and 70% are open on both Saturdays and Sundays.

The carrier delivers to homes from Tuesday to Saturday, offering solutions that suit people who are at the office during the week. Saturday delivery is a nice extra that can be well worth offering your customers.

Colis Privé delivery: customer reviews

Colis Privé doesn't enjoy the most positive reviews online, a legacy of a past when service quality occasionally fell short. The carrier has since improved considerably and put a great deal of work into its range of delivery methods. On top of that, the highly competitive prices offered by Colis Privé make it easy to forget certain past inconveniences.

Colis Privé delivery: the advantages offered by the carrier

• Home delivery in 1 or 2 business days, and pickup point delivery in 2 business days

• Returns possible within 5 business days via return pickup points

• BIS option in case the first delivery attempt fails

• Home delivery with optional RCS (dematerialized signature on delivery)

• Delivery to a third party available

• 4,100 pickup points, including 1,000 in the Île-de-France region and 200 in Paris

• 85% of the French population lives within 10 minutes of a pickup point

• 70% of pickup points open on Saturdays and Sundays

• Real-time tracking with SMS or email notifications at every step

• Colis Privé app coming soon

• Parcels can be collected within a 10-day window

• Labels can be printed at home

• Competitive rates with Sendcloud: from €3.23 for pickup point delivery with the Essential plan, and €4.74 for home delivery

• See Colis Privé in action:

  https://youtu.be/QPXd_qATFek

  Colis Privé delivery: the delivery options offered by the carrier

  Colis Privé home delivery

  Colis Privé offers a fairly simple yet highly effective range of delivery methods for shipping items of "standard" dimensions within France. Indeed, this carrier's offering isn't suited to online retailers selling oversized products to the other side of the world. However, if that's not the case for your online store, Colis Privé's delivery methods are well worth a look.
  
  
  

  Colis Privé home delivery to a mailbox

  Colis Privé is the only private carrier to hold an ARCEP postal license. This means Colis Privé's delivery drivers can drop parcels directly into mailboxes. Even more convenient for your customers: the parcel is delivered to their home whether they're there or not.

  That's why Colis Privé's home delivery offering is split into three options for parcel drop-off:

  • In a mailbox

  • Hand delivery

  • To a third party

  • This flexibility allows Colis Privé to achieve a first-attempt next-day delivery rate of 95.34%. That's quite impressive and clearly shows that flexibility is essential to a comprehensive delivery offering.

    Terms of Colis Privé home delivery

    • Max weight: 30 kg

    • Max length: 100 cm

    • Max combined size* : 150 cm (L + W + H)

    • Starting price with Sendcloud's Essential plan: €4.74

    • *Maximum combined size: the combined size of a parcel is the sum of its length, width, and height.

      Terms of Colis Privé home delivery by hand or to a third party:

      Colis Privé offers the option to deliver parcels at home against a signature, either from the recipient or from a third party designated in advance.

      • Max weight: 30 kg

      • Max length: 100 cm

      • Max combined size: 150 cm (L + W + H)

      • Insurance: flat-rate reimbursement of €20 per lost parcel

      • Starting price with Sendcloud's Essential plan: €5.56

      • Colis Privé next-day or two-day delivery

        Still on the subject of home delivery, Colis Privé offers two plans depending on the desired delivery time. You can choose between next-day and two-day delivery, meaning delivery within 24 or 48 hours. Colis Privé has its service quality measured every month by ITinSell, which has published average delivery times for both options: 1.13 days for next-day delivery and 1.78 days for two-day delivery.

        Colis Privé delivery: what about pickup point delivery?

        
        
        

        

        The preferred method among French online shoppers for shipping their e-commerce orders, pickup point delivery is an essential offering for any online store. More economical and eco-friendly than home delivery, pickup point delivery also offers plenty of convenience.

        With an offering strongly focused on France and the Paris region, Colis Privé is well positioned in this market with a local service at extremely competitive rates.

        Colis Privé pickup point delivery: delivery terms

        • Max weight: 20 kg

        • Max length: 100 cm

        • Max combined size: 150 cm (L + W + H)

        • Insurance: flat-rate reimbursement of €20 per lost parcel

        • Starting price with Sendcloud's Essential plan: €3.23

        • Colis Privé return pickup points

          Returns represent a significant cost for you as an online retailer, but also for customers when they have to pay to send an item back themselves. This can be a deal-breaker and discourage future orders.

          Colis Privé offers return pickup points, an economical and convenient option that makes returns easier for both your customers and you. What's more, the service is fast, since the parcel comes back to you within 3 to 5 days from the moment it's dropped off by your customer at a Colis Privé Store pickup point. Pair this delivery method with the Sendcloud returns portal to make the most of your returns management and turn it into a competitive advantage.

          • Max weight: 20 kg

          • Max length: 100 cm

          • Max combined size: 150 cm (L + W + H)

          • Insurance: flat-rate reimbursement of €20 per lost parcel

          • Want to know more about pickup points? Read also: Shipping a parcel to a pickup point: delivery options and rates

            Colis Privé delivery: how does it work with Sendcloud?

            
            
            

            

            Easily add Colis Privé's delivery options to your online store by integrating the carrier directly into your account on the Sendcloud platform. If you already have a contract with the carrier, you can import it and keep using it. We also offer our own pre-negotiated contracts with Colis Privé, so you can enjoy highly competitive rates.