Turn delivery updates into revenue moments

Connect Sendcloud to Klaviyo to trigger branded flows based on live shipment data. From delivery delays and collection reminders to delivered or returned to sender, you build brand trust and your customers stay informed, so they keep coming back.

Start for free

4.5 Shopify App Store

4.5 G2

4.2 Trustpilot

Why Klaviyo merchants choose Sendcloud

Delivery is where customer loyalty is won or lost

Around a third of consumers don’t reorder from a brand after a delivery issue like late delivery, poor communication or a failed resolution. Send proactive, branded messages based on real shipping events to keep customers confident in your brand.

Turn delays into proactive and relevant marketing communications

Reach customers before they contact support

Put your brand at the centre of delivery

HOW TO CONNECT

Launch your first flow in minutes

Turn delivery updates into proactive customer communication by syncing your real-time shipping data to Klaviyo.

Connect Sendcloud to Klaviyo

Choose your preferred delivery events

Integrate delivery updates into your marketing flows

Get the most out of Klaviyo with Sendcloud

Customer journeys that keep customers coming back

Send review requests, win-back offers, referrals and cross-sells when customers are most engaged after checkout.

Campaigns based on real-time shipping data

Pause flows for customers with ongoing delivery issues or send a win-back email after a resolution. So your emails stay relevant to what your customers are actually experiencing.

Own the emails your customers open most

Delivery emails have some of the highest open rates. Make them part of your brand with shipping updates customers know and trust while they’re already paying attention.

Reach customers before they contact support

Send proactive updates for delays, exceptions, collection reminders, and returns so customers stay informed about the status of their delivery.

BASED ON REAL-TIME DELIVERY DATA

Send the right message when deliveries don't go to plan

With 170+ couriers and real-time shipment events, Sendcloud gives your Klaviyo flows the delivery intelligence they need to trigger the right message at exactly the right moment.

Start for free

See all 170+ couriers

DHL UK

Connect your online store to DHL with Sendcloud.

DPD UK

Insured, reliable parcel delivery across Europe

FedEx

Reliable express delivery with worldwide coverage

Questions & answers

How long does it take to integrate Klaviyo with my account?

You can connect Sendcloud and Klaviyo in minutes. No developer needed. The fastest path to value is simple:

Connect your Sendcloud and Klaviyo accounts
Select the delivery events you want to use, such as shipped or delayed
Launch your preferred flows

Nothing changes in your warehouse or courier setup. You are simply turning delivery moments into proactive customer messages inside Klaviyo.

What features are supported with this integration?

When you connect your delivery data to Klaviyo, you turn shipping moments into marketing moments. The Klaviyo integration supports:

Real-time shipping event sync from Sendcloud to Klaviyo
Event triggers for key moments, including parcel shipped, out for delivery, delivered, delayed or off the radar, pickup point expiring, address error and returned to sender
Automated flows in Klaviyo that fire based on those events
Personalised content using delivery status and tracking links
Your channel mix in Klaviyo

Note: This enriches Klaviyo with shipping data. You should still design the flow logic and content to match your brand.

Will it work with my existing couriers and tech stack?

Yes. It works across all the couriers you ship with through Sendcloud, so you keep your current contracts and rates. There is no need to change your shipping platform, checkout, or support tools. You simply use live delivery events in Klaviyo to power post-purchase automation Klaviyo flows.

Which flow should I launch first to see an impact?

We recommend starting with the collection expiry flow. It triggers when a parcel is about to be returned to sender, so you can message customers before this happens and they ask, ‘Where is my order?’

What to include: clear status, tracking link and help options
Why it works: it reduces support tickets, protects CX during hiccups and builds trust that leads to repeat orders

Once live, add shipped, off-radar, address error and returned to sender flows to round out your post-purchase automation.

Can we choose which events and channels we use?

Absolutely. You decide which shipping events to use and which audiences to target. In Klaviyo you control the content, timing, and channel mix. You can also segment by delivery state to keep messages relevant and avoid duplicates.

What if we need to change, pause, or roll back later?

You are always in control. Edit or pause any Klaviyo flow at any time. You can keep courier emails on during rollout, then switch them off once your branded messages are performing. If you prefer to disconnect the integration later, you can do that without touching your shipping setup.

Do we need a specific Klaviyo plan, and what about deliverability in the UK?

You need an active Klaviyo account. Pricing is profile-based, not seat-based. For details, see Klaviyo pricing.

Messages are sent from Klaviyo using your domain, templates and consent settings, so deliverability best practices remain the same. For UK compliance, continue to honour channel opt-ins for email, SMS and WhatsApp. The integration simply supplies trusted delivery events that help you send timely, compliant messages.

Questions & answers

How long does it take to integrate Klaviyo with my account?

You can connect Sendcloud and Klaviyo in minutes. No developer needed. The fastest path to value is simple:

Connect your Sendcloud and Klaviyo accounts
Select the delivery events you want to use, such as shipped or delayed
Launch your preferred flows

Nothing changes in your warehouse or courier setup. You are simply turning delivery moments into proactive customer messages inside Klaviyo.

What features are supported with this integration?

When you connect your delivery data to Klaviyo, you turn shipping moments into marketing moments. The Klaviyo integration supports:

Real-time shipping event sync from Sendcloud to Klaviyo
Event triggers for key moments, including parcel shipped, out for delivery, delivered, delayed or off the radar, pickup point expiring, address error and returned to sender
Automated flows in Klaviyo that fire based on those events
Personalised content using delivery status and tracking links
Your channel mix in Klaviyo

Note: This enriches Klaviyo with shipping data. You should still design the flow logic and content to match your brand.

Will it work with my existing couriers and tech stack?

Which flow should I launch first to see an impact?

What to include: clear status, tracking link and help options
Why it works: it reduces support tickets, protects CX during hiccups and builds trust that leads to repeat orders

Once live, add shipped, off-radar, address error and returned to sender flows to round out your post-purchase automation.

Can we choose which events and channels we use?

What if we need to change, pause, or roll back later?

Do we need a specific Klaviyo plan, and what about deliverability in the UK?

You need an active Klaviyo account. Pricing is profile-based, not seat-based. For details, see Klaviyo pricing.

Questions & answers

How long does it take to integrate Klaviyo with my account?

You can connect Sendcloud and Klaviyo in minutes. No developer needed. The fastest path to value is simple:

Connect your Sendcloud and Klaviyo accounts
Select the delivery events you want to use, such as shipped or delayed
Launch your preferred flows

Nothing changes in your warehouse or courier setup. You are simply turning delivery moments into proactive customer messages inside Klaviyo.

What features are supported with this integration?

When you connect your delivery data to Klaviyo, you turn shipping moments into marketing moments. The Klaviyo integration supports:

Real-time shipping event sync from Sendcloud to Klaviyo
Event triggers for key moments, including parcel shipped, out for delivery, delivered, delayed or off the radar, pickup point expiring, address error and returned to sender
Automated flows in Klaviyo that fire based on those events
Personalised content using delivery status and tracking links
Your channel mix in Klaviyo

Note: This enriches Klaviyo with shipping data. You should still design the flow logic and content to match your brand.

Will it work with my existing couriers and tech stack?

Which flow should I launch first to see an impact?

What to include: clear status, tracking link and help options
Why it works: it reduces support tickets, protects CX during hiccups and builds trust that leads to repeat orders

Once live, add shipped, off-radar, address error and returned to sender flows to round out your post-purchase automation.

Can we choose which events and channels we use?

What if we need to change, pause, or roll back later?

Do we need a specific Klaviyo plan, and what about deliverability in the UK?

You need an active Klaviyo account. Pricing is profile-based, not seat-based. For details, see Klaviyo pricing.