POST-PURCHASE
Post-purchase solutions that improve delivery performance and reduce workload
When orders leave your warehouse, you rely on carriers to meet customer expectations. Sendcloud’s post-purchase solutions give you ownership over the last mile with real-time delivery data, proactive communication, automated claims, and easy returns.
POST-PURCHASE
Post-purchase solutions that improve delivery performance and reduce workload
When orders leave your warehouse, you rely on carriers to meet customer expectations. Sendcloud’s post-purchase solutions give you ownership over the last mile with real-time delivery data, proactive communication, automated claims, and easy returns.
POST-PURCHASE
Post-purchase solutions that improve delivery performance and reduce workload
When orders leave your warehouse, you rely on carriers to meet customer expectations. Sendcloud’s post-purchase solutions give you ownership over the last mile with real-time delivery data, proactive communication, automated claims, and easy returns.
Preferred by brands and retailers shipping over 10K parcels monthly
Preferred by brands and retailers shipping over 10K parcels monthly
Preferred by brands and retailers shipping over 10K parcels monthly
Measurable impact after orders leave your warehouse
Up to 5%
Cost savings through data-driven delivery optimizations
30-50%
Fewer WISMO calls with proactive delivery updates
Up to 45%
More 5-star reviews thanks to positive delivery experiences
Up to 60%
Less time spent on handling delivery claims
Measurable impact after orders leave your warehouse
Up to 5%
Cost savings through data-driven delivery optimizations
30-50%
Fewer WISMO calls with proactive delivery updates
Up to 45%
More 5-star reviews thanks to positive delivery experiences
Up to 60%
Less time spent on handling delivery claims
Measurable impact after orders leave your warehouse
Up to 5%
Cost savings through data-driven delivery optimizations
30-50%
Fewer WISMO calls with proactive delivery updates
Up to 45%
More 5-star reviews thanks to positive delivery experiences
Up to 60%
Less time spent on handling delivery claims
Upgrade delivery performance with minimal effort
Optimize carrier performance, prevent issues before they escalate and automate manual workflows across tracking, claims and returns to protect margins and improve customer satisfaction.
Upgrade delivery performance with minimal effort
Optimize carrier performance, prevent issues before they escalate and automate manual workflows across tracking, claims and returns to protect margins and improve customer satisfaction.
Upgrade delivery performance with minimal effort
Optimize carrier performance, prevent issues before they escalate and automate manual workflows across tracking, claims and returns to protect margins and improve customer satisfaction.
Intelligence
Access a unified view of shipping performance across carriers and markets, spot trends and hidden costs to improve business outcomes.
Tracking
Get near real-time, multi-carrier tracking with predictive ETAs and richer event data to improve delivery transparency and reduce WISMO.
Claims
Detect delivery issues before customers do, automate carrier follow-ups, and manage claims end to end, all from a centralized dashboard.
Returns
Manage returns through a self-service portal that connects carriers and shop systems to keep processing efficient and customer-friendly.
Intelligence
Access a unified view of shipping performance across carriers and markets, spot trends and hidden costs to improve business outcomes.
Tracking
Get near real-time, multi-carrier tracking with predictive ETAs and richer event data to improve delivery transparency and reduce WISMO.
Claims
Detect delivery issues before customers do, automate carrier follow-ups, and manage claims end to end, all from a centralized dashboard.
Returns
Manage returns through a self-service portal that connects carriers and shop systems to keep processing efficient and customer-friendly.
Intelligence
Access a unified view of shipping performance across carriers and markets, spot trends and hidden costs to improve business outcomes.
Tracking
Get near real-time, multi-carrier tracking with predictive ETAs and richer event data to improve delivery transparency and reduce WISMO.
Claims
Detect delivery issues before customers do, automate carrier follow-ups, and manage claims end to end, all from a centralized dashboard.
Returns
Manage returns through a self-service portal that connects carriers and shop systems to keep processing efficient and customer-friendly.
Full visibility into every part of your shipping and returns operations
Shipping
Returns
Costs
SHIPPING ANALYTICS
Turn shipping data into performance gains
Carrier performance is often a black box. Understand how carriers really perform and choose the best ones to deliver faster and smarter.
Track and benchmark carrier performance across speed and reliability
Compare delivery lanes and spot underperforming regions
Hold carriers accountable with real performance data
Full visibility into every part of your shipping and returns operations
Shipping
Returns
Costs
SHIPPING ANALYTICS
Turn shipping data into performance gains
Carrier performance is often a black box. Understand how carriers really perform and choose the best ones to deliver faster and smarter.
Track and benchmark carrier performance across speed and reliability
Compare delivery lanes and spot underperforming regions
Hold carriers accountable with real performance data
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into carrier performance allow us to negotiate better terms with the carriers.”
Alex Formicola
Customer Support Lead
-
Rosefield
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into carrier performance allow us to negotiate better terms with the carriers.”
Alex Formicola
Customer Support Lead
-
Rosefield
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into carrier performance allow us to negotiate better terms with the carriers.”
Alex Formicola
Customer Support Lead
-
Rosefield
TRACKING
Give customers near real-time tracking and predictions
Shoppers are tired of chasing shipping updates. Use predictive delivery insights and unified multi-carrier data to reduce WISMO and lower support costs.
Get access to standardized multi-carrier data in one place
Track beyond carrier basics with richer insights and predicted events
Show customers accurate ETAs and send proactive delay notifications
TRACKING
Give customers near real-time tracking and predictions
Shoppers are tired of chasing shipping updates. Use predictive delivery insights and unified multi-carrier data to reduce WISMO and lower support costs.
Get access to standardized multi-carrier data in one place
Track beyond carrier basics with richer insights and predicted events
Show customers accurate ETAs and send proactive delay notifications
TRACKING
Give customers near real-time tracking and predictions
Shoppers are tired of chasing shipping updates. Use predictive delivery insights and unified multi-carrier data to reduce WISMO and lower support costs.
Get access to standardized multi-carrier data in one place
Track beyond carrier basics with richer insights and predicted events
Show customers accurate ETAs and send proactive delay notifications
CLAIMS
Resolve delivery issues faster and recover more refunds
Delivery issues are fragmented and time-consuming. Centralize detection and automate claims in one workflow to increase recovery and reduce manual handling.
Detect delivery issues across all carriers and shipments in one dashboardthod
File, track, and resolve claims in minutes with automated workflows
Stay ahead of deadlines with reminders and flagged missing info
CLAIMS
Resolve delivery issues faster and recover more refunds
Delivery issues are fragmented and time-consuming. Centralize detection and automate claims in one workflow to increase recovery and reduce manual handling.
Detect delivery issues across all carriers and shipments in one dashboardthod
File, track, and resolve claims in minutes with automated workflows
Stay ahead of deadlines with reminders and flagged missing info
CLAIMS
Resolve delivery issues faster and recover more refunds
Delivery issues are fragmented and time-consuming. Centralize detection and automate claims in one workflow to increase recovery and reduce manual handling.
Detect delivery issues across all carriers and shipments in one dashboardthod
File, track, and resolve claims in minutes with automated workflows
Stay ahead of deadlines with reminders and flagged missing info
RETURNS
Returns impact cost, workload and customer satisfaction. Use API integrations, a branded self-service portal and connected partners to manage return flows efficiently.
Manual shipping processes don’t scale. Automate domestic and international shipment creation so every order moves from checkout to dispatch fast.
Build your own return solution and connect to any existing system
Let customers start and track local and international returns online
Connect trusted return partners to automate workflows and sync data
RETURNS
Returns impact cost, workload and customer satisfaction. Use API integrations, a branded self-service portal and connected partners to manage return flows efficiently.
Manual shipping processes don’t scale. Automate domestic and international shipment creation so every order moves from checkout to dispatch fast.
Build your own return solution and connect to any existing system
Let customers start and track local and international returns online
Connect trusted return partners to automate workflows and sync data
RETURNS
Returns impact cost, workload and customer satisfaction. Use API integrations, a branded self-service portal and connected partners to manage return flows efficiently.
Manual shipping processes don’t scale. Automate domestic and international shipment creation so every order moves from checkout to dispatch fast.
Build your own return solution and connect to any existing system
Let customers start and track local and international returns online
Connect trusted return partners to automate workflows and sync data
Take back control of delivery during the last mile
Discover how Sendcloud’s post-purchase solutions help you protect margins and improve customer satisfaction at the same time.
Track and benchmark carrier performance to optimize shipping spend
Reduce WISMO and minimize the customer impact of delivery disruptions
Automate claims and returns across markets to reduce support workload
Take back control of delivery during the last mile
Discover how Sendcloud’s post-purchase solutions help you protect margins and improve customer satisfaction at the same time.
Track and benchmark carrier performance to optimize shipping spend
Reduce WISMO and minimize the customer impact of delivery disruptions
Automate claims and returns across markets to reduce support workload
Take back control of delivery during the last mile
Discover how Sendcloud’s post-purchase solutions help you protect margins and improve customer satisfaction at the same time.
Track and benchmark carrier performance to optimize shipping spend
Reduce WISMO and minimize the customer impact of delivery disruptions
Automate claims and returns across markets to reduce support workload
Product
Solutions
Integrations
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
Integrations
Solutions
Resources
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01