POST-PURCHASE
Power support and marketing flows with shipping events from any carrier
Proactively communicate with customers before they reach out and turn every delivery event into an opportunity to engage. Ship yourself, through a 3PL or on another platform. We read the carrier either way.
POST-PURCHASE
Power support and marketing flows with shipping events from any carrier
Proactively communicate with customers before they reach out and turn every delivery event into an opportunity to engage. Ship yourself, through a 3PL or on another platform. We read the carrier either way.
POST-PURCHASE
Power support and marketing flows with shipping events from any carrier
Proactively communicate with customers before they reach out and turn every delivery event into an opportunity to engage. Ship yourself, through a 3PL or on another platform. We read the carrier either way.
Brands and retailers that run post-purchase on Sendcloud
Brands and retailers that run post-purchase on Sendcloud
Brands and retailers that run post-purchase on Sendcloud
You put a lot of effort into the sale, then go quiet during the last mile
Support hears about issues when the ticket arrives
Carrier emails arrive late, are wrong, or skip the delay entirely, so the customer tells you instead. 83% of consumers expect to hear when a delivery is running behind. Fewer than 15% of merchants and carriers do.
Marketing mails customers who are still waiting
Marketing campaigns run on a calendar that can't see parcel status. A customer who is still waiting is not the one to ask for a review, and a promotion isn't what a customer chasing a delivery wants to open.
You don't know what you can claim
Claims go unfiled because nobody can see what's actually claimable, and chasing each carrier portal costs more effort than the reimbursement is worth. So the money your carriers owe you stays with them.
You put a lot of effort into the sale, then go quiet during the last mile
Support hears about issues when the ticket arrives
Carrier emails arrive late, are wrong, or skip the delay entirely, so the customer tells you instead. 83% of consumers expect to hear when a delivery is running behind. Fewer than 15% of merchants and carriers do.
Marketing mails customers who are still waiting
Marketing campaigns run on a calendar that can't see parcel status. A customer who is still waiting is not the one to ask for a review, and a promotion isn't what a customer chasing a delivery wants to open.
You don't know what you can claim
Claims go unfiled because nobody can see what's actually claimable, and chasing each carrier portal costs more effort than the reimbursement is worth. So the money your carriers owe you stays with them.
You put a lot of effort into the sale, then go quiet during the last mile
Support hears about issues when the ticket arrives
Carrier emails arrive late, are wrong, or skip the delay entirely, so the customer tells you instead. 83% of consumers expect to hear when a delivery is running behind. Fewer than 15% of merchants and carriers do.
Marketing mails customers who are still waiting
Marketing campaigns run on a calendar that can't see parcel status. A customer who is still waiting is not the one to ask for a review, and a promotion isn't what a customer chasing a delivery wants to open.
You don't know what you can claim
Claims go unfiled because nobody can see what's actually claimable, and chasing each carrier portal costs more effort than the reimbursement is worth. So the money your carriers owe you stays with them.
How post-purchase works
Send us tracking numbers from your 3PL, WMS or shipping platform, add carrier credentials, and we do the rest.
Connect your e-commerce platform in minutes
Shopify, Magento and WoCommerce connect plug and play. Every other platform and custom stack connects through our API.
Works with your existing shipping setup
There's no need to switch carriers or migrate to another label provider. Add post-purchase automation to the setup you already run.
Trigger workflows in your current tech stack
Connect delivery events to Klaviyo, Gorgias, Zendesk or Freshdesk. No new interface for your team to learn.
POST-PURCHASE COMMUNICATION
Let customers hear from you first
Your support and marketing tools don't know where the parcel is, so your customers hear from the carrier instead of you. Sendcloud triggers both the happy and unhappy flows based on real delivery data from every carrier. Directly in the tools you already use.
30-50% fewer "where is my order" contacts with proactive delay notifications
Works with the tools you already run: Klaviyo, Gorgias, Zendesk and more
One place for pre- and post-purchase flows
POST-PURCHASE COMMUNICATION
Let customers hear from you first
Your support and marketing tools don't know where the parcel is, so your customers hear from the carrier instead of you. Sendcloud triggers both the happy and unhappy flows based on real delivery data from every carrier. Directly in the tools you already use.
30-50% fewer "where is my order" contacts with proactive delay notifications
Works with the tools you already run: Klaviyo, Gorgias, Zendesk and more
One place for pre- and post-purchase flows
POST-PURCHASE COMMUNICATION
Let customers hear from you first
Your support and marketing tools don't know where the parcel is, so your customers hear from the carrier instead of you. Sendcloud triggers both the happy and unhappy flows based on real delivery data from every carrier. Directly in the tools you already use.
30-50% fewer "where is my order" contacts with proactive delay notifications
Works with the tools you already run: Klaviyo, Gorgias, Zendesk and more
One place for pre- and post-purchase flows
THE DATA UNDERNEATH
Fix the lane instead of the ticket
Orders get stuck in your warehouse, at a carrier or at customs, and nobody finds out until a customer asks. Sendcloud shows you where it happens, and on which lane, so you can fix the cause.
See and compare where orders stall across every carrier, in one place
Use predictive insights to update customers before they ask
Break down what delivery actually costs you, by carrier and lane
THE DATA UNDERNEATH
Fix the lane instead of the ticket
Orders get stuck in your warehouse, at a carrier or at customs, and nobody finds out until a customer asks. Sendcloud shows you where it happens, and on which lane, so you can fix the cause.
See and compare where orders stall across every carrier, in one place
Use predictive insights to update customers before they ask
Break down what delivery actually costs you, by carrier and lane
THE DATA UNDERNEATH
Fix the lane instead of the ticket
Orders get stuck in your warehouse, at a carrier or at customs, and nobody finds out until a customer asks. Sendcloud shows you where it happens, and on which lane, so you can fix the cause.
See and compare where orders stall across every carrier, in one place
Use predictive insights to update customers before they ask
Break down what delivery actually costs you, by carrier and lane
TRACKING
Turn every delivery check into a return visit
Around 80% of branded tracking emails get opened, against 20% for a regular e-commerce email. Sendcloud gives you that whole channel: your own branded tracking page instead of the carrier's, and notifications sent from the platforms your teams already use.
A tracking page in your own branding, in six languages
Send from Sendcloud, or from the platforms you already use
A discount code, your Instagram grid and a review request, alongside the live delivery status
TRACKING
Turn every delivery check into a return visit
Around 80% of branded tracking emails get opened, against 20% for a regular e-commerce email. Sendcloud gives you that whole channel: your own branded tracking page instead of the carrier's, and notifications sent from the platforms your teams already use.
A tracking page in your own branding, in six languages
Send from Sendcloud, or from the platforms you already use
A discount code, your Instagram grid and a review request, alongside the live delivery status
TRACKING
Turn every delivery check into a return visit
Around 80% of branded tracking emails get opened, against 20% for a regular e-commerce email. Sendcloud gives you that whole channel: your own branded tracking page instead of the carrier's, and notifications sent from the platforms your teams already use.
A tracking page in your own branding, in six languages
Send from Sendcloud, or from the platforms you already use
A discount code, your Instagram grid and a review request, alongside the live delivery status
CLAIMS MANAGEMENT
Resolve delivery issues faster and recover more refunds
Delivery issues sit scattered across inboxes, spreadsheets and carrier portals. Centralize detection and automate claims in one workflow to increase recovery and reduce manual handling. Up to 60% less time spent on handling claims.
Detect delivery issues across all carriers and shipments in one dashboard
File, track, and resolve claims with automated workflows
Stay ahead of deadlines with reminders and flagged missing info
CLAIMS MANAGEMENT
Resolve delivery issues faster and recover more refunds
Delivery issues sit scattered across inboxes, spreadsheets and carrier portals. Centralize detection and automate claims in one workflow to increase recovery and reduce manual handling. Up to 60% less time spent on handling claims.
Detect delivery issues across all carriers and shipments in one dashboard
File, track, and resolve claims with automated workflows
Stay ahead of deadlines with reminders and flagged missing info
CLAIMS MANAGEMENT
Resolve delivery issues faster and recover more refunds
Delivery issues sit scattered across inboxes, spreadsheets and carrier portals. Centralize detection and automate claims in one workflow to increase recovery and reduce manual handling. Up to 60% less time spent on handling claims.
Detect delivery issues across all carriers and shipments in one dashboard
File, track, and resolve claims with automated workflows
Stay ahead of deadlines with reminders and flagged missing info
Why e-commerce brands run post-purchase on Sendcloud
30-50%
Fewer WISMO tickets
80-90%
Open rates on tracking updates
170+
Carriers
12+
Years of parcel data
Why e-commerce brands run post-purchase on Sendcloud
30-50%
Fewer WISMO tickets
80-90%
Open rates on tracking updates
170+
Carriers
12+
Years of parcel data
Why e-commerce brands run post-purchase on Sendcloud
30-50%
Fewer WISMO tickets
80-90%
Open rates on tracking updates
170+
Carriers
12+
Years of parcel data
We know what the carrier's status means
Every carrier names its events differently. We've been reading them across Europe for over a decade, which is why we can tell a real delay from a scan that means nothing.
Events the carrier never sends you
Every carrier says "in transit". We'll actually flag the one that's been sitting for three days, or that's quietly been downgraded to standard, before customers notice.
Carrier refunds, claimed automatically
The same delivery event that tells your customer their parcel is late tells your team there's money to claim back. No more manual claiming, fully automated.
Start where it hurts, and add the rest later
Post-purchase runs on your existing setup today. Add checkout or shipping when it suits you, same platform, no second vendor to onboard.
We know what the carrier's status means
Every carrier names its events differently. We've been reading them across Europe for over a decade, which is why we can tell a real delay from a scan that means nothing.
Events the carrier never sends you
Every carrier says "in transit". We'll actually flag the one that's been sitting for three days, or that's quietly been downgraded to standard, before customers notice.
Carrier refunds, claimed automatically
The same delivery event that tells your customer their parcel is late tells your team there's money to claim back. No more manual claiming, fully automated.
Start where it hurts, and add the rest later
Post-purchase runs on your existing setup today. Add checkout or shipping when it suits you, same platform, no second vendor to onboard.
We know what the carrier's status means
Every carrier names its events differently. We've been reading them across Europe for over a decade, which is why we can tell a real delay from a scan that means nothing.
Events the carrier never sends you
Every carrier says "in transit". We'll actually flag the one that's been sitting for three days, or that's quietly been downgraded to standard, before customers notice.
Carrier refunds, claimed automatically
The same delivery event that tells your customer their parcel is late tells your team there's money to claim back. No more manual claiming, fully automated.
Start where it hurts, and add the rest later
Post-purchase runs on your existing setup today. Add checkout or shipping when it suits you, same platform, no second vendor to onboard.
“Sendcloud helps us handle that communication better and sooner, so customers are less likely to need to contact us themselves.”
Brenda van der Boom
Director of Operations
-
Cloudpillo
“Sendcloud helps us handle that communication better and sooner, so customers are less likely to need to contact us themselves.”
Brenda van der Boom
Director of Operations
-
Cloudpillo
“Sendcloud helps us handle that communication better and sooner, so customers are less likely to need to contact us themselves.”
Brenda van der Boom
Director of Operations
-
Cloudpillo
See where your post-purchase experience falls short
Get a short demo with someone who knows European carrier data, based on your situation and needs.
We map your current delivery flows and where customers drop out of them
You see the branded tracking experience your customers would get
We show where delivery issues are costing you tickets and refunds
See where your post-purchase experience falls short
Get a short demo with someone who knows European carrier data, based on your situation and needs.
We map your current delivery flows and where customers drop out of them
You see the branded tracking experience your customers would get
We show where delivery issues are costing you tickets and refunds
See where your post-purchase experience falls short
Get a short demo with someone who knows European carrier data, based on your situation and needs.
We map your current delivery flows and where customers drop out of them
You see the branded tracking experience your customers would get
We show where delivery issues are costing you tickets and refunds
Product
Solutions
Integrations
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
Integrations
Solutions
Resources
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All rights reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01