Choose the right courier and cut hidden costs with Shipping Intelligence
Track performance, control costs, and predict risks with reliable data — so you can cut surprises, save money, and deliver 5-star experiences.
Spot issues early
Detect risks before they impact customers with predictive signals from courier and tracking data.
Save on costs
Uncover hidden surcharges and benchmark couriers to protect your margins.
Decide confidently
Make smarter choices with reliable insights on performance, costs, and delivery issues.
SHIPPING ANALYTICS
Turn shipping data into actionable insights
See performance, costs, and exceptions in one view. Compare couriers, uncover surcharges, and understand where delays happen — so you can cut costs and improve delivery speed and reliability.
Costs analytics
Know where your shipping budget goes — and where to save.
Returns analytics
Find out what’s causing returns and how to fix it.
Smarter shipping starts with better data
Shipping Intelligence turns complex courier data into clear, reliable insights. Monitor delivery performance, uncover hidden costs, and benchmark couriers side by side — so you can reduce surprises, protect margins, and deliver with confidence.
Track and improve
your delivery performance
- Measure on-time delivery, transit speed, and reliability
- Spot recurring issues before they hit your customers
- Hold couriers accountable with real performance data
Take control of
your shipping costs
- Break down spend by courier, lane, and method
- Spot hidden surcharges and unexpected fees
- Protect your margins and negotiate with confidence
Decide with confidence,
backed by data
- Benchmark couriers side by side on speed and reliability
- Compare delivery lanes and spot underperforming regions
- Pick the best shipping option for every parcel
CUSTOMER STORIES
What our customers say
At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.
“We’ve got our Trustpilot and CSAT scores up in 6 months. Moreover, insights into courier performance allow us to negotiate better terms with the couriers.”
“The entire shipping process, from webshop to label, is now transparent and efficient. We can also easily read the actual performance of a courier. For our customers, this means they always have the right information about their shipment.”
“Over the last year, we have seen a 35% decrease in ‘Where is my order?’ questions, while 9 out of 10 customers say they appreciate proactive delivery communication.”
The future of shipping
is intelligent
Real data. Actionable insights. Tailored recommendations.
What is Shipping Intelligence?
In 2023, Sendcloud acquired Tracey, an AI startup specialising in real-time parcel monitoring, courier benchmarking, and delivery predictions.
Once reserved for larger customers, this technology now powers smart shipping events, analytics dashboards, and AI-driven recommendations — giving every Sendcloud user the tools to monitor performance, cut costs, and resolve issues before they impact customers.
What makes Shipping Intelligence unique?
Which Analytics reports do I get with my plan?
I’m not generating labels with Sendcloud. Can I still use Shipping Intelligence?
What is CORTEX?
How can I measure and compare courier performance?
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