Active Ants was founded in 2010 to make e-fulfillment more accurate and efficient through innovation and automation. Today, it’s one of the largest fulfillment players in the Netherlands.

Boots has been a trusted name in health and beauty for over 170 years, with thousands of stores worldwide. But when their Dutch online store hit rapid growth, their old logistics system built for wholesale couldn’t keep up.

The result? Slow deliveries, costly mistakes, and overwhelmed customer support.

By connecting every step of their shipping process, they increased order volume by 58% and significantly reduced support calls.

When family travel & outdoor brand Deryan’s order volume doubled year over year, delivery questions started to fill the support queue. Customers wanted answers about address errors, missed scans, and parcel statuses.

Deryan’s team needed a faster way to spot delivery issues, update customers, and keep support manageable without adding more agents. By connecting Sendcloud with their e-commerce support platform Gorgias, Deryan moved from manual ticket handling to automated, proactive support. Over the last 12 months, the team has automated 87% of delivery-related tickets and reduced resolution time by 97%.