The Big Drop.
Fully Connected.
50+ product updates to power your shipping from every angle. Ship more efficiently, create better experiences, and grow—all within one connected platform.
Ship more efficiently
Shipping shouldn’t slow you down. Automate manual tasks with new shipping rules and tags, reduce errors with enhanced picking lists and extensive product details, and ship orders more flexibly with multi-collo and order splitting. All while enjoying an improved data sync with Shopify and smoother APIs.
Manage product details in Sendcloud
Enrich your integration data with product-specific logistics details using our new Products feature. Add customs information, storage locations, and more — all synced across Sendcloud for maximum efficiency.
Automatic tags for shipping rules
Tags are now automatically applied to your shipping rules, giving you a clear overview at a glance. Plus, you can filter by tags to easily find similar shipping rules.
Simplified shipping rule editing
Easily update and adjust your shipping rules for a more streamlined workflow.
Shipping rule templates
Struggling with complex shipping rules? Use pre-built templates to automate your workflow and save time setting up manual conditions.
Automate more with 15 new rules
Shipping rules
New shipping rule conditions and actions give you more control than ever. Automate based on payment status, total value, item SKU, and more.
Return rules
New return conditions and actions let you tailor the return flow with conditions like order value, postal code, and item property, plus actions like setting the return address.
Print return labels in Pack & Go
Pack & Go now supports label in the box, so you no longer have to choose between streamlined order processing and return automation.
EAN and location in Pack & Go
View EAN numbers and item locations directly in Pack & Go for easier error identification while packing.
Find orders faster with new filters
Filter by item quantity, SKU, or Shopify order tags to quickly locate and manage orders more efficiently.
Avoid surcharges by splitting orders
Multi-collo
Send multiple parcels in one shipment, reducing costs with supported couriers.
Order splitting
Split orders into separate shipments to manage back-ordered items or multiple warehouse locations.
Customise return label printing
Now you can select your preferred printer and label format, making return processing more efficient.
Shopify order tags now imported
Shopify order tags now import automatically into Sendcloud, letting you sort and process orders seamlessly. Use tags to set shipping rules and automate your shipping workflow.
Sync return statuses with Shopify
Send return information directly to Shopify, keeping your order data updated and improving insights.
Manage insurance claims from Sendcloud
Start and manage insurance claims with Xcover right from the Sendcloud panel. Simplify claims processing and get faster resolutions, all in one place.
Pick by item or location
Pick by item
Sort your picking list by product name to pack faster and reduce time spent searching for the right item in the cart.
Pick by location
Automatically sort picking lists based on item location to find your way around the warehouse more easily.
Coming soon: New Checkout API
Experience a smoother checkout setup with the new and improved Checkout API V3.
Return rules in API v3
Return Rules are no longer limited to the Return Portal—you can now apply them to returns created via API v3 as well.
Handover date API v3
Now you can set the handover date to prevent early pickups and ensure timely deliveries.
COMING SOON
Transform your claims process with Support Automation ✨
Next month, we’ll be launching a first-of-its-kind solution to centralise and automate how you track, manage, and resolve delivery issues. No more endless back-and-forth with couriers. With Support Automation, everything you need is in one place—so you never miss a refund.
Deliver great experiences
A great customer experience doesn’t stop at checkout. Send proactive updates at exactly the right moment, offer a modern returns experience in line with your brand, and let customers receive and return their orders at their convenience. Wrap it all in our high-quality packaging materials and you’ve got the whole package!
New return portal design
Experience a modernised return portal with improved branding for a smoother user experience.
Clearer return options
Customers can now easily select their preferred return method with a clearer layout and an interactive map to find nearby drop-off points.
Guide customers through returns
With new return summaries, customers get all the essential information they need to complete their return — including quick access to QR codes and customs documents.
QR code for easy returns
Include a QR code on packing slips so customers can access a prefilled return portal — no need to search for order details.
COMING SOON
Offer Click & Collect
Upload your store locations to Sendcloud and let customers pick up orders at their preferred store for a more flexible checkout experience.
Set return fees to guide customers
Adjust return fees to highlight your preferred return method, influencing customer choices and optimising costs.
Brand-specific tracking notifications
Avoid one-size-fits-all settings by enabling SMS, Emails, or WhatsApp per brand, giving you more control over customer communication.
Confirmation for in-store returns
Customers now get a confirmation email with store address details when choosing “Return in store”, providing clearer return instructions.
Tracking updates
Revamped tracking UI
The updated tracking UI makes it easier to manage notifications. See what’s active per channel, search and filter templates, and adjust country settings at a glance.
Coming soon: New tracking event triggers
New triggers Shipped and Out for delivery provide more precise tracking updates for better customer communication.
Sendcloud packaging
Branded, sustainable packaging your customers will love. From shipping boxes and envelopes to wrapping paper, fillers, custom tape, labels, and mailer boxes — we’ve got you covered.
Grow your business
Scaling shouldn’t mean more complexity. With advanced insights into your shipping performance and even more ways to ship, you can optimise costs, reduce return rates, and expand into new markets—without the operational headaches. Stay agile, ship smarter, and grow without limits.
COMING SOON
New analytics reports
Get a clearer view of your shipping performance with the new Analytics reports. Monitor shipments, compare transit times, track exceptions, and analyse returns—all in one place.
More ways to ship
18 new couriers & countless new shipping options
You can now ship with: TransMission, Cirro, Packs, DHL 2-Mann-Handling, Tipsa, Paack, PostNord, Poste Delivery, Hived, SkyNet, DB Schenker, Asendia, DHL Freight, PLX, LandMark Global, and Cainiao.
Activate couriers contracts via API
Skip the manual setup—activate your contracts directly through the API for a smoother, automated workflow.
Custom return reasons
Now you can customise return reasons in the Return Portal to align with your products and processes—helping you track trends and reduce return rates.
Checkout App for Shopify Plus
Upgrade your Shopify Plus checkout with the Sendcloud Checkout App offering flexible delivery options, multi-courier access, and seamless order processing.
Connect to couriers, tools, and your customers
Set up in 5 minutes
No coding required
No credit card required
More than 2000 five star reviews
