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Smarter
The future of shipping is intelligent
Smarter shipping decisions start with smarter data. That’s why we rebuilt the brain behind Sendcloud: the new Shipping Intelligence Engine. On top of that foundation, new analytics and benchmarks turn shipping data into strategy. Drill into costs, transit times, and returns, compare courier performance against market standards, and get a clearer view of surcharges and shipping issues.
CORTEX: The new brain behind your logistics
The invisible data layer that makes sense of shipping. Our Shipping Intelligence Engine unifies and cleans courier data, standardises events, and fills in the gaps. Instead of raw scans and mixed formats, you get reliable signals about delays, risks, and exceptions—powering analytics, benchmarks, and smarter decisions in real time.
Smart shipping events
Our Engine now generates shipping events other than what couriers provide. Get earlier alerts on delays, expiring pickups, or parcels off radar to act faster and reduce support questions.
Better parcel data, clearer tracking
Shipping Intelligence now powers the parcel details in Support Automation. More accurate timelines, delivery dates, and tracking info make it easier to monitor shipments and resolve issues quickly.
Parcel tracking API (Beta)
Not every label is created through Sendcloud. With our new tracking-only API, you can track those parcels too. Register external shipments, get updates by tracking number, and keep everything in one place.
Shipping analytics:
Turn data into action
See the full picture of your shipping activity in the Overview report, then dive deeper into performance, transit times, and exceptions. Spot issues faster and understand how shipping impacts cost and customer experience.
Cost analytics: Track your actual shipping spend
See the full picture of your shipping activity in the Overview report, then dive deeper into performance, transit times, and exceptions. Spot issues faster and understand how shipping impacts cost and customer experience.
COMING SOON
Returns analytics: Know the why behind every return
Returns are one of the biggest blind spots in shipping. Soon you’ll know exactly how often they happen, what drives them, and what they cost. Use these insights to cut unnecessary returns, ease the load on support, and improve the customer experience.
BETA
Benchmarks: See how your couriers really perform
Shipping decisions shouldn’t be guesswork. Benchmarks let you measure courier performance against market standards, with quality scores that reveal who’s delivering, and who isn’t. Use it to choose partners that match your customers’ expectations or to negotiate better terms.
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Smarter
The updates you’ll feel, not see
Not every update is about shiny new features. Sometimes it’s about fixing the basics. In what we called “The Double Down”, our Product teams reviewed hundreds of requests, stepped into your shoes, lived the frustrations firsthand, and fixed them. As our CPTO Christopher says, doubling down means “passionately recommitting one’s efforts to a cause.” For us, that cause was clear: make shipping simpler by removing the things that got in your way.
Order processing that feels
less like processing
Orders in, labels out, without the usual hassle. Processing still takes work, but now it runs more smoothly, stays out of your way, and gives you back control over the flow.
Processing queue for bulk actions
Big jobs no longer block your work. Generate labels, packing slips, or picking lists in the background with real-time printing status, retry, and re-download for smoother, more reliable printing.
Shipping labels: Create now, print later
You can now create labels without printing them right away. Confirm print settings upfront or choose “create and print later” to save labels for batching, as PDFs, or whatever fits your workflow.
Order API: Fulfil orders exactly as customers expect
Shipping decisions shouldn’t be left to chance. Order API now passes the exact shipping option customers chose at checkout, ensuring fulfilment matches their choice without guesswork.
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Filter by service point, right at checkout
Let your customers easily pick their preferred service point, or choose a parcel locker that’s accessible 24/7. Lockers often cost you less, while your customers enjoy round-the-clock access.
2
Clearer setup for Shopify service points
If you’ve tried setting up service points in Shopify before, you probably hit a few bumps along the way. We’ve made it easier: fewer steps and clearer guidance to help you get valid pickup points in place.
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Shopify Plus: Find the service point details in order notes
Order failed to import? The chosen service point address and opening hours are now stored in order notes. Makes it easier to retrieve the details without reaching out to the customer.
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Ready for peak
Shipping that holds up under pressure
Not every update is about shiny new features. Sometimes it’s about fixing the basics. In what we called “The Double Down”, our Product teams reviewed hundreds of requests, stepped into your shoes, lived the frustrations firsthand, and fixed them. As our CPTO Christopher says, doubling down means “passionately recommitting one’s efforts to a cause.” For us, that cause was clear: make shipping simpler by removing the things that got in your way.
SUPPORT AUTOMATION
This peak season, you’ll resolve delays & broken parcels faster than ever
Detect lost and delayed shipments automatically, file claims with major couriers, and track progress in one place. Spend less time on support and more time moving parcels this peak season. Available in France, Belgium, and the Netherlands.
Clearer parcel details
The parcel detail view now shows a tracking timeline, delivery estimate, clickable tracking numbers, and direct investigation creation — all powered by the Shipping Intelligence Engine.
Investigate instantly, without switching tabs
Open tickets the moment you spot an issue, one by one or in bulk, without leaving the Monitor.
See refunds directly in shipment tickets
Refunded amounts are pulled in automatically from courier emails and displayed right in shipment tickets.
More proactive updates, fewer support tickets
This peak season, keep customers informed at every stage. From parcel shop reminders to out-for-delivery alerts, new triggers and editable messages ensure smoother communication.
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WhatsApp tracking, now at a lower price
Keep customers updated via WhatsApp, where they actually read messages. It reduces support questions, builds trust, and now costs £0.12 per message.
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New tracking notification: “Pick-up reminder”
Remind customers when their parcel is waiting at a pickup point, reducing missed collections and costly returns.
Available with Support Automation.
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No more double returns
All returns notifications (approved, declined, or in-store) can now be customised and branded. Edit the content to fit your process and give customers the right information.
Heavy parcels no longer break your shipping rules
If a shipment goes over the weight limit, fallback logic now applies a method from the same group. Your rules keep working without manual intervention.
Test parcel processing via API
Simulate parcel processing to test label creation, validate credentials, and preview labels. Check your setup before shipping so real labels print smoothly and without errors.
Create test labels safely in sandbox
Test courier labels in a sandbox environment without creating and canceling live labels. Run tests safely, reduce errors, and keep operations unaffected. Available for select couriers, with more on the way.
70+ PRODUCTS AVAILABLE
Stay stocked on packaging, no matter the rush
From boxes and envelopes to tape, labels, and fillers, Sendcloud Shop keeps you covered through peak season. Branded, sustainable, and always ready when you need it most.
