Efficient international shipping without any manual errors
3
faster custom form printing
40
countries actively shipping to
1
unified shipping platform
COMPANY
Bunzlau Castle: Handmade and sustainable tableware
As a family-owned company, Bunzlau Castle is a brand of Clip Quality Brands. The company believes that the key to happiness is feeling completely at home. They bring happiness to people around the world with beautiful products for a perfectly set table. They focus on sustainability and their products are handmade, being produced under fair conditions. They sell their products to both companies and consumers through their webshop.
CHALLENGE
Slow shipping process with manual errors
Before Sendcloud, they were shipping parcels manually. “As orders increased, we couldn’t register packages fast enough and label printing was extremely slow. On top of that, manual work caused a lot of errors.”
SOLUTION
Efficient shipping with one platform
“With the help of Sendcloud, we automate our entire shipping process. Our warehouse employees register the packages without any hassle and print out the labels easily. Regarding international shipments, they can download the necessary customs forms for parcels outside the EU.”
SOLUTION
One platform for 4 different sales channels
Sendcloud’s shipping platform is integrated with Bunzlau Castle’s ERP system (Microsoft Dynamics). “We get orders via 4 different channels and all of them are centralized at the moment. We can easily send and manage all incoming orders within one platform.
SOLUTION
Efficient shipping and returns process = Happy Customers
“With Sendcloud’s branded tracking emails, we always keep our customers informed about their order status. Our customers can register their returns themselves via the return portal. This leads to higher customer satisfaction and our employees can now address more important issues.”
RESULT
International Expansion
Bunzlau Castle now saves time and reduces costs by automating the shipping process. “We’re working more efficiently. Sendcloud’s scalable shipping platform enables us to grow internationally. With the help of smart shipping rules, we can integrate with various carriers in different countries. This way we use ‘ local heroes’ and it makes it easy for our warehouse employees to send parcels both locally and internationally.”
Favourite Sendcloud Features
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