Zeldi Smulders

Royal Mail shipping is one of the top delivery choices for online shoppers in the UK. In fact, our own consumer research (2023 E-commerce Delivery Compass) shows that this national…

Do you find yourself losing sleep over lost and damaged parcels, or surprised by unexpected surcharges? When shipping problems pop up, they can quickly derail your day and eat into…

New feature boosts support teams’ efficiency by automating carrier claims  London, 12 May 2025 – Delivery issues remain a key challenge in e-commerce, with Sendcloud data showing 5.8% of parcels...

If you run an e-commerce store or manage a customer service team, you’ve likely faced this: a flood of “Where is my order?” (WISMO) calls and emails. It’s tiring for your…

The end-of-year holidays are fast approaching — it’s time to start thinking about the last posting dates for Christmas 2024. During this time, carriers are working at full speed to...

Navigating international shipping regulations can be daunting, especially when it comes to customs declarations—but it doesn’t have to be! In this comprehensive guide, we’ll demystify CN22 and CN23 forms, which…